Phelps Homes Ltd. Has two branches: renovations and production homes. I'm describing experiences with the production homes branch located in Smithville. However, they are also building in Grimsby, St
Catharines and Jordan.
Homes have a lot of thought with regard to design, etc. The processes for moving in on time, having a complete house to move into and working with customer care is extraordinarily stressful and very disappointing.
Specifics would be: late closing date, incomplete home on the exterior, incomplete and/or shoddy workmanship on the interior. Special FYI: paint job will be terrible and one coat of paint; your flooring may not be installed wall to wall as stated from the beginning; PSI items will get pushed to 30 day Tarion list and then get pushed to conciliation stage with Tarion. Do not cancel your Tarion appointment as this is the only leverage you have.
Remember to be respectful, courteous and polite when dealing with staff. Nobody like to be yelled at...
It's better to be prepared for the experience and thefefore you may not be so shocked. Talk to the residents at Atwater, Streamside, Auburn Trail and Brookside for the realistic picture of what to expect.