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Phelps Renovations

Handyman Services
166 Main Street West Grimsby ON
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HomeStars  >  Paint & Wallpaper Contractors in Grimsby  >  Phelps Renovations  >  Delay, delay, delay and living with unfinished house.
Private User
Private User
Private User reviews Smithville, ON

Delay, delay, delay and living with unfinished house.

Our first problem started with the sales experience, they only disclosed the hydrant that was on our property, after signing, we then find out about the Light standard and we were never told about the telephone box. The site was given the wrong closing date by our design rep (she is no longer with the company) so while head office is saying we are on time, they are working with another date, however that did not matter in end because we were delayed three times, with assurance that the last two delays were to ensure that our house was fully finished before closing. However, after three delays, we had to close on an unfinished house. We could not live in the house for the first week because the kitchen was not operational, when it came time for our stove cutout to be done, we were told by Phelps that they don't do this, that the company that built our kitchen is supposed, this company shows up early and say they're there as a favour to Phelps and mark where the cutout is supposed to be but won't cut it out because our stove had not arrived yet.
The Owner-Care representative ignores the clients, does not respond to emails and when work is scheduled, they pick the easy stuff but they leave a mess behind for the homeowners to clean up, I had to clean 3 pairs of shoes because they sanded drywall mud right over top of them, I guess it was too much work to push the shoes out of the way. Our major issues have still not been addressed and it's stressful, sadly, we are not the only home going through this.

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