We bought a pre-hung exterior door with hardware installed for $350. A carpenter installed it for $150, at which time he and we noticed that the Weiser thumb latch was inoperable. So, I contacted Weiser customer service to find out what to do and they said it was the retailers responsibility. Next, was to go back to RESTORE, where I was informed that the policy was to remove hardware from doors (mine wasn't and there was another door/hardware set sold at back). Further, they had no responsibility about the hardware as it was not meant to operate. They might give me a discount on a new hardware set, but sadly, since they do not stock , there wasn't a suitable set. Would they give me a discount coupon to be used later....'NO'! Briefly, we bought in good faith, were not informed of their 'policies' and got a SSTB response. My money is not a 'volunteer' and I expect better customer service.
- Approximate cost of services:
- $350.00