N A P Windows & Doors Ltd

We have purchased 8 replacement windows for our home and we are very happy with the look and the quality. The service we received from our sales rep was excellent, he was diligent in working with us given our unique situation and kept us updated with timelines for both custom manufacturing and delivery.

Junk, all interior seals failed, drooped into window, shady side of the house no direct sun. Would not purchase again. Need original bill of sale for lifetime warranty Can not recommend.

Now that winter has arrived, we are pleased that our windows are clear and our house is warm and cozy. Our old aluminum windows were constantly frosting up and there was a cold draft which is completely gone now. Good Job!

We are very pleased with our NEP windows. They are so well insulating to outside noise and when it comes to temperature, we never get foggy windows inside anymore. Our heat bills have decreased tremendously.
I think these windows are a superior product, but what further convinced us to install them, was the contractor who was a professional that not only did the job well, but he stood behind the product as it was to his benefit that reputation would keep him employed for a long time to come.
We have already recommended his services to our friends and will continue to do so.

N.A.P windows products were completely faulty, and when it came to issuing replacements for them the were not honest and tried to convince me that I had to pay for replacement windows. All of my windows from N.A.P were faulty. All of the seals between the panes of glass drooped into the window. I filed a warranty claim. They accepted it but said I ahad to pay 175.00 per window for crating and shipping. That is for 24 seales units (glass only). I could fit them all into my car!!! I could actually go buy some of these windows with frame new from a retailer for what they wanted to charge me for crating and shipping. This was such a scam. They said I had to pay this rediculous money despite the windows being under warranty. They were obviously still trying to make money off me through the warranty. I bought theses windows because of the quality they stated they were (they all failed), and because of the customer service and wonderful warranty they have , which was a completly false. Only after is got legal advice, and then quoted to them to provide me in writting why they think they should be allowed to breach the contract did they immedietely decide to ship me the windows free of cost. Exactly like they were suppose to. The company was dishonest and deceitful from the beginning. I wonder how many people they have deceitfully to and had the customer make believe they had to pay for the replacement windows. If any one else has had or is having this or a similar problem with N.A.P windows feel free to contact me. brpsmail@gmail.com