Waterworks Renovations

Waterworks Renovations just finished a project for us, renovating one bathroom and one washroom, and Wow! --what fantastic results! We keep going in to the rooms, just to look at everything and marvel!

In the quote process, Waterworks provided the most detail and most reasonable labour estimates. Their products are of very high-quality. And while also working to ensure results would meet our expectations, Warren and his assistant, Tanis, also worked to ensure our job stayed within budget. Warren and Tanis are great; they had good advice, ideas we hadn’t thought of, and the experience needed to explain things well. Plus, they were open to our ideas throughout the process.

At one point, we wanted to cut more costs, having selected materials that were overreaching. I started out asking about a faucet I saw online. Warren suggested we start looking to cut elsewhere first and not go with a low-quality faucet, explaining, "When it comes to plumbing, you don't want anything to go wrong. Let's see where else we can cut, and then in the end, come back to plumbing if needed, but keep your fixtures of good quality." He explained about the drain and parts of fixtures I normally don't think about. I immediately saw the wisdom of his advice. He showed alternatives to our selections that were just as lovely but more reasonably priced. Finally, he introduced me to another faucet of high quality that matches our other fixtures, and cost less. "Plus," he said "look how sleek it is, it will look better with your sink," and he was right.

Waterworks' policy is to schedule a job only after all materials and parts have arrived. This is the way to go. I know of others whose renovations have lasted months because their contractor started work, then stopped to wait for parts, then started and stopped again. Waterworks got our project done in 1-1/2 weeks! Good policy!

We consider mould- and mildew-proof materials a necessity and it was good to see Waterworks did, too. They use Wedi board behind all wet areas, which is water impermeable and mould- and mildew-proof.

Kevin and Davis were the two-man reno team. They came every morning when they said they would, explained what they would do that day, worked hard, worked quickly, and accomplished what they set out to do. The quality of their work shows they are professionals; everything thought out, every detail seen to, excellent work that proved them to be masters of their trades. And so accommodating; if an application could go one way or another, they asked to make sure they knew how we wanted it done. Said they wanted to make sure we'd be happy with the job, and they meant it. Such nice and fun personalities, it felt like friends were working in our home. They kindly answered questions and were very helpful when I asked for things a certain way, always with a smile and calm manner. They went over and above in all areas, even fixing things that originally weren't built right.

We weren't looking for a luxurious, expensive reno; we just wanted something simple, bright, and a little modern. But our bathroom and washroom are now absolutely beautiful! And everything was on-schedule with costs exactly as in the final estimate. I definitely recommend this company and can't say enough about them. Just an excellent experience; we're very happy.