Reno from Hell. Terrible project management. Won't refund money for products not received
On February 20 2019 Home Depot was to start a reno on the kitchen in our condo using the north Surrey Home Depot.
Once they showed up to begin work they realized the largest counter had been left off the order and was not there. This resulted in them not being able to complete the cupboard installation. Because they only realized this part way through they had already torn out the old counter and cupboards and had installed the cupboards they had. This left the kitchen unusable. We were told it would be 2 weeks until they got the new cupboards. It was actually April 15 2019 before they installed the missing cupboards.
When they disconnected my old dishwasher they forgot to cap off the pipe so when our neighbours ran their dishwasher the dirty dishwater came spurting up into the cabinets they had just installed. There was also a second leak in another pipe caused by them. They had us find plumbers to fix the situation and Home Depot paid them but it didn't help the stink in my kitchen from the cupboards.
The measurements were not done correctly despite my sending them the specs for the new appliances and the fridge has a huge gap around it on all sides and it looks terrible. I was told they could put in trim to hide that but this was never done.
On February 21 the floor installation people were supposed to show up - they did not. They finally got there two days later.
On February 22 the counter installation people did show up but couldn't do the job because the cupboards were not installed.
They finally installed the rest of the cupboards (including replacing the damaged one) on April 15. This was 2 MONTHS later not 2 WEEKS later.
When they finally came in to measure for the counters - the quote went from $3300 to $4200.
At this time we decided we'd had enough and did not want to continue with Home Depot. We requested that they refund the money we had already paid them for the Backsplash tiles and installation. We were told they had given the tiles to someone therefore would not refund the cost. They did not give them to me so I have no clue who picked them up. This is their responsibility to keep track of - not mine.
We are now currently out the money for the backsplash, the compensation they had promised us for work days taken off to be there and they didn't show up and our kitchen is only half done.
We have tried to come to an agreement with them but they keep changing the contact person for us while telling us no one else has authority to talk to us about the case. We are now on our seventh Home Depot representative (Vikas, Rhonda, Jim, Jim #2, Chris, Steve and Lupna) and have gotten no where. Despite promises they NEVER return phone calls.
Don't use this company. When something goes wrong they will not help you and they will not honor their promises!
- Approximate cost of services:
- $10,000.00