Bought a laundry tower and arrange it to be delivered on January 10, and the installation and hauling the old one, was to be done the next day. So, here I was waiting all day for them to no show up, when calling customer service, they informed me, that the delivery was change to the following day. I told them that they never contacted me to do the change and the delivery can't be done said day and to move it to the following week. The installer called to confirm the delivery and told them they didn't deliver it and arrange the installation the next day.
Deliver went well now the installer called to say he was to arrive 25 minutes later. 10 minutes later he called to know what kind of appliances they would haul out. Told him the kind off the old appliance and right there and there, he said he can not do it by himself and has to be done by 2 peoples.
The contractors from home depot call me to arrange a new time and day. when I ask them if they are confirming that they have to haul the old one, surprise, surprise. they say that they don't have that order. the order is only for installation .
Again calling customer service to have them clarify and confirm the installation and the hauling.
The representative told me that there was a note on my account that I was rude.
News to Home Depot, if you disrespected me and been rude to me by no respecting the agreement, not contact me before or after changing orders and cancelling 10 minutes before showing up . You bet that I'm going to talk loud and be rude to you.
Is almost a month since I purchase the Laundry tower and is seating in the middle of my place.
Please, if you need appliances, shop somewhere else
- Approximate cost of services:
- $2,700.00