Hilltop Plumbing & Heating Ltd

They were called to repair the fireplace at my parents (in their 80's) condo in White Rock. The serviceman that showed up had no care in the work area he set up, had extreme difficulty removing the glass screen for the fireplace and turned it back on with a lighter -which was not a fix- when asked by my father to put it back together and turn it on as it should, he offered to clean the glass -which required a 15 minute trek to his truck parked right outside- and considerable effort in cleaning and re-assembling the glass cover, then the fireplace did not turn on and suddenly he diagnosed that it required a part that was unavailable and would take anywhere between 4 and 6 weeks. He left but the whole ordeal cost my father $220 dollars. When I tried to speak to the general manager, he did not let me speak and essentially said that I should question what my father had told me happened. Since I was not there, I should lend more credibility to his employee, I suppose. Good news, an actual professional serviceman went to my parents' home today and fixed it for a fair price and no unavailable part was required. Companies taking advantage of senior citizens in the middle of winter and a pandemic. That's a new low.