Ottawa
We bought a custom Palliser leather sofa from Sofa World with the full understanding that there are no refunds on custom orders. Unfortunately, my wife turns out to be very sensitive to leather and the sofa gave here headaches. We waited a few months but the issue did not resolve. Thankfully the management and customer service worked together to come up with a solution -- Sofa World bought the sofa back from us for a reasonable amount. Given that Sofa World had no obligation to help us, we felt very good about this resolution. Thanks Sofa World!
- Approximate cost of services:
- $2,000.00
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