Very professional and honest service provider .
Thank you Steward , it was a pleasure moving you and your mother . Thank you for the lunch and coffee . Feel free to call or email anytime if you are moving again or friends and family .
Move - Courtice, ON to Shelburne County, NS
David you know that you sent much more than what was on the list . Also we offered to repair the press wood book case and have had it like new for you , but you unreasonably refused . IT was the one only item that suffered any damage ( two connecting joints snap ) and could have easily been fix . You insisted on a new one but we informed you previously that if any item is damaged during transport my companies responsibility is to repair ( if it can be ) or replace ( if it can't be ) In your case the press wood book case could have been repair ( We were going to take it to get it fixed and return it to you later ) but as i mention earlier David you refused . As you have so graciously mention in you comment , the mattress was torn on nails in the wall of your narrow staircase . When my movers informed you that it could get damaged going up the narrow staircase you out of anger push and pulled the mattress and subsequently tore your mattress . Again i know moving can be stressful and your personal circumstances of a separation made things hard for you , but to take your anger out on my company i believe is unacceptable when every effort was made to appease you . The cost was reflective of what you decided to move and many items upon pickup were not packed and ready to go . This made loading far longer than expected but being the professionals we are never complain once and took it upon ourselves to pack them for you > And as you stated in your statement , we even went as far as to dismantle sofa's to get them into your cottage ( There's not many moving companies that would take the time to dismantle a sofa ( in your case two plus other items ) that wasn't typically meant to come apart but we took our time and removed the ends and reassembled for you . We only charged you for the amount moved and the work performed . And like any company would expect to be reimbursed. As many know , you can'tgo to Canada post and expect to pay to mail one letter and then tell them that since they're going that way anyway take these extra 10 letters for free . It doesn't work that way and unless your a company that receives thousands of dollars in subsidies from the government no business can survive doing things for free. Also as you well know everything except your bookcase arrive in the exact same condition with NO damages whatsoever . We\ have been in business well over 20 years serving Maritimers, Quebecer's and Ontarian s with few complaints out of literally thousands of customers during that time and we have only improved over those years . Taking every precaution , our customers goods arrive in the same condition as when we picked them up . That is our number one priority . Also we pickup up your items in southern ( Courtice ) and delivered to Shelburn NS ( south shore ) delivery made in two days from pickup ( we had other stops and starts also ) a distance of 1206 miles . You will be hard pressed to have a company make that delivery of that size for that distance in two days ( I thought it was amazing my guys pulled that off for you ) it wasn't easy . Im sorry we were not able to please you but i believe know other moving company would have gone to the lenghts my company went trying to please you . sincerely jeff smith TOTTEN' MOVING Halifax 902-876-8364 www.smartmoversatlantic.ca
Pack and move from Ottawa to PEI
These people move again after we had picked up and delivery they're items into a storage from Ontario to PEI . They were more than happy upon pickup , how that everything was neatly packed and wrapped and great care by our staff was taken . Upon delivery , all items were unwrapped ( Our moving blankets cannot be left with customer , when it is going into a customers storage trailer , instead of our company containers. So everything had to be unwrapped ie Furniture . The customer did not provide us with any covers or straps to cover or secure they're items . The house they were moving into was not finished , so they provided they're own storage trailer , that they would move later themselves . Because they would not secure the furniture or wrapped the furniture after we had delivered to they're storage container ,they subsequently caused damage when they themselves moved they're own trailer and then had the gaul to blame us weeks later for that damage after they had previously receive anything in good order . The coffee maker had not been used for several months, we know this because when our packers prepared it for packing , old mildew coffee grains were in the dispenser. We asked the customer about this and they said they had not lived in they're Ottawa apartment for several months because they had been working up north ( Northern Canada ) We rinsed it out and packed it . We are not responsible for washing dishes or cleaner coffee machines and the customer should have least cleaned the item before we packed it . They at the time were impressed that we took the time to rinse it out . These people certainly seemed to think that they could make outlandish claims and our insurance would just automatically kick in and buy them new items . Well in my books that's fraud and I for one will not be taken by a fraudster . Thank God most Canadians are polite and honest. We have been in business , relocating people cross country for over 20 years and you will be lucky to find more than a handful of complaints regarding my company . Less than 6 . That's 20 years in the moving industry and having less than 6 complaints is unheard of in this business . That's because we do take great care in avoiding such claims but avoiding dis-honesty from a fraudulent claim is even rarer , thank God .
