Their technician came to fix my gas fireplace in June because it had not worked during the winter. When the technician left it was working fine, but when I turned it on for the first time in September, the flame would not appear. The pilot light was working. They wanted to charge me for a service call to return to address the problem. I felt I should not be charged because this was the first time I had used it since the repair. I asked to speak to a manager but I did not even get a call back to discuss. I will never use this company again.
- Approximate cost of services:
- $240.00
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