Windows didn’t pass City of Vancouver inspection
Horrific. 1) the windows did not pass city of Vancouver. They were missing stickers & when the city tested them they were below standards. They were removed by Oasis to be repaired however they are well behind the promised day & do not return calls. 2) if you pay by credit card they keep your information. I put a portion down in the beginning when they were delivered but afterwords advised Oasis they didnt pass & no payment should be charged until work is completed. I advised 5 different people however they still charged me. 3) extremely behind the dated when they promised the windows by 3 weeks, the time wasted since inspection & removal of the windows. It has caused me close to 2 months delay. 4) their customer service is horrible. We used to use Oasis in the past but I think new management doesnt understand how to treat customers fairly.
I am not the only individual where the windows didnt pass. Currently 2 other people in Vancouver are facing the same issue. They are price wise cheaper but honestly better to pay more since my carrying cost has surpassed the difference.
- Approximate cost of services:
- $26,000.00
- Company Response
Hello Kevin. We're sorry for the delays caused by this label compliance issue on your project. It's not true that the city tested the windows and that they were below standards. Instead, it was an issue of the label configuration was not accepted by the city and that the city bylaws require relabeling to be done in a factory setting only, not on site. It is also not correct that 2 other customers are facing the same issue. We are close to being able to get the windows back on site and the office has been in coordination accordingly. Thanks for your patience!