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739 Queen Street West Toronto ON M4M1H3
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HomeStars  >  Furniture Designers & Custom Builders in Toronto  >  Pavilion  >  Couch and custom upholstery
megan in Toronto
megan in Toronto
11 reviews TORONTO, ON

First Review


Couch and custom upholstery

My original shopping experience with Pavilion was great, but unfortunately everything went down hill from there. Their staff was able to show me product beyond what they carry in store and I was able to find what I thought was the perfect sleeper couch in the perfect fabric. I was told delivery would be 8-12 weeks, but usually the couches were delivered in 6. On week 10 I called the store to see what the status of my couch was and after 24 hours they returned my call to tell me that the fabric I order was out of stock and wouldn't be available for another 8-12 weeks. It took them TEN weeks to notify me of this change. I was not happy. Tried to get my money back and they refused to return my 60% deposit. I ended up settling for a fabric I didn't like nearly as much as my original choice. The manager was rude and unsympathetic to the problem.

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