I had Springs Heating service my furnace on November 9 and when the Tech left he said my furnace was working well. We discussed if I needed a new furnace at this time and he said no and said replacing it would not be easy due to the venting through a bedroom to the outside and that a new smart thermostat would be a challenge and could better installed by an electrician. That next morning I woke up to NO HEAT and called in to have someone come out. This technician said that it was a coincidence, but the circuit board was broken and I now required a new furnace. They provided a quote with a deduction for the cost of the service. I requested another quote from a major company whose customer service was far superior from the sales person to the receptionist and decided to go with them. I contacted Springs to let them know that I had decided to go with another company and they then refused to refund my $150 service fee and immediately sent the Technician to my house to collect the loaned heater and left me in a home with NO HEAT.
I did not have a good experience with Springs Servicing and Heating from the receptionist to the service and after a week in a cold house I am happy I went with the company I did that welcomed the challenge of putting an Ecobee smart thermostat into an old house and it was no issue to add new venting through the ceiling and new pipes outside. They cleaned up all areas and made sure I knew how to use the new thermosat before they left.
- Approximate cost of services:
- $150.00
- Company Response
Good Morning, This is fact is not how everything transpired. We did have one of our technicians out on November 9th to do a tune up on the furnace. It was advised to you that the furnace is 18 years old and that parts would be difficult to find. He did advise you that it would be beneficial to look at replacing the furnace. You did not call us the next day you called us on Saturday November 11th, not hours after he left. Our technician left the furnace functioning on November 9th. We dispatched a technician on a Saturday within hours of your call at no charge to you. We left you with space heaters and provided you with a quote to replace the furnace that was not $8000.00, our quote was for $5000.00. We did not break nor cause any damage to your 18 year old furnace. We did come back on Monday November 13th to pick up our space heater which is our property. You advised us that you were going with another company to replace your furnace therefore we needed our space heater back. We do not appreciate your accusatory accusations.