I thought that my front windows and front door was an expensive job but I wanted a nice curb appeal and went with Centennial because of their product and installation warranty. It took them longer to finish the job than I had expected and the wall was damaged in the process. They did not come back to repair the crack in the wall and within 5 months rain water was coming through the window......they say they have a file and are working on it but this has been going on for 3 yrs 6 mo and still no action. Every time it rains I call them and they do nothing. The wood is water stained and the drywall is falling apart and I am sure that there must be mould and mildew in the wall as well and last night I was catching water again in containers to save my rug. I need action and they won't help. Still waiting for a call that was promised by someone two weeks ago. Jon Low and Don Rigby both came to my home today August 22nd to assess the situation and the problem I am dealing with. The leak may possibly be from the roof and than coming along the wall and dripping through the window. Th inside job of the window was an excellent installation and the water is coming in from the outside somewhere above the window. Jon assured me that we will work together to get the leak fixed before we can take care of the damage. Feel confident dealing with this person that the problem will get solved and the damage repaired. A very positive meeting.
- Company Response
We are very sorry for the delay in communication. We appreciate you taking the time to speak with us on the phone and for allowing us to come back to your home and fix your leak.
We admit that we are not perfect and that sometimes mistakes happen, but please know that we will do everything we can to fix this problem.
Thank you for bringing this problem to our attention. Please let me know if anything else can be done to better your experience with Centennial.
Manager of Installation and Customer Service