Clear View Plumbing And Heating

Heating & Air Conditioning
Calgary AB T2B 2X3
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Thomas in Calgary
Thomas in Calgary
3 reviews Calgary, AB
1/10

Hot Water Tank Valve Replacement

I have had good success with Homestars in the past. This has been the absolute worst experience. I called to have my bypass valve replaced on my hot water tank.
On the day of the first appointment, I got a call about 10 mins before the scheduled time to inform me my tech had become very ill and I would have to reschedule. They apologized and explained they would waive the standard $80 fee for coming out at my rescheduled appt.
On the rescheduled day, the tech arrived on time, and proceeded to ask what the issue was and what I wanted done. I explained that the bypass valve would leak and I needed it replaced. He asked me to show him, at which time I turned up the temp on my hot water tank to show him. Since it takes some time to heat up, we went upstairs and he started writing up the service quote.
He proceeded to write up pages of potential services he could sign me up for, all at vastly higher prices than I had ever seen before, $1000 to install a humidifier? That should have been my first warning.
Before he had finished writing up his quote, I decided to go downstairs and check my hot water tank, and as I had seen before, water was pouring out of the bypass valve and the floor was soaked.
When I finally talked the tech into only providing the service I had originally requested, he proceeded with the task of emptying my hot water tank.
In the end, the job was done well, but the up-sale attempt and exhorbitant charge of almost $600 left a very sour taste in my mouth.
They refused to give any quote over the phone, which is ironic considering how quickly the tech was willing to quote additional potential services once at my house. The person on the phone claimed, she couldn't give a quote as she can't be sure of the service required. However the tech made many (incorrect) assumptions when he wrote up his pages of quotes from his catalogue of services.
If you need basic work done, move along, there are better options out there that will not break the bank. It felt like paying someone $100 to change my light bulbs.

Approximate cost of services:
$600.00
5 of 6 people found this review helpful.
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Company Response

Thank you for commenting, although we're sorry to hear about your experience. Unfortunately we are having a hard time finding the job with these details, so if you could give us a call in the office at 403.216.8439 to discuss your experience and come to a resolution, it would be greatly appreciated.