Pacific Rim Cabinets Ltd

We used Pacific Rim Cabinets for a highend home in Vancouver. Their cabinets are amazing. They were the only ones at the time to be able to do it exactly as we wanted. Their quality is high and their customer service is SPECTACULAR. We had some minor issues along the way, they came within a few days, fixed and then reviewed all the cabinets and tweaked them all! They found something related to wear and tear and said they would come back and fix it. AND they did come back and fix it - all at NO COST.

Quality of cabinets was good, they did not deliver exactly what was ordered and that to some time to sort out ... the initial installer team was in a rush however the corrections worker was excellent... the company policy does not allow for payment hold backs, we insisted on a hold back which is a good thing as it took two weeks to get the errors and problems corrected ... how long would it have taken it they had already received full payment? The end product was what we wanted and the product is holding up well during regular use. We would use this firm again.

We had a complete kitchen redo and Pacific Rim took care of the cabinets and counter tops. While there were a few misunderstandings with regard to the look of the cabinets, we worked through them and were completely satisfied with the final product. Work was done in a timely manner by professional installers.

We wanted to hire Kitchencraft for project but not available so hired Pacific Rim Cabinets. 2007 installation. Many design issues had to be corrected as it was design person's first kitchen for PacRim. Customer service was great but designer's knowledge was limited. We had to adjust design by making significant costly layout changes that would have been avoided with better designer. Cabinet drawers have not stood the test of time. The glides and support rails of the heavy duty drawers designed to hold dinnerware and everyday tableware and pots have collapsed in 2010 and repeated requests by phone and letter to PacRim went unanswered and not repaired despite guarantee in effect. Veneer is peeling off the stove hood canopy since 2009 and cannot be repaired according to our carpenter who builds cabinets. PacRim has never replied to requests for repairs since 2009, for a kitchen installed in 2007 under a 10 year warranty. Our carpenter called PAC Rim to get more of the custom stain but again, no response. We had to go to a 3rd party custom stain supplier to get more wood stain to match to finish woodwork trim and doors.
The kitchen is gorgeous, a real show stopper. That is due in large part to me persevering with the designer. Glass front cabinets arrived with solid fronts so I just gave up and accepted the solid fronts. Drawer fronts were drilled incorrectly for the drawer pulls and had to be redone THREE times. A section of cabinets for the lower level entry arrived in an almost- black stain, not the custom stain and the wrong wood. these were all replaced and are now perfect but it was another error that had to be discussed, ripped out, and replaced. The result is that the cabinets we needed for the rest of our project were made by a carpenter, not by PAC Rim. The kitchen is gorgeous but a home buyer will want the veneer repaired and it cannot be repaired. We are hiring an Ikea installer to repair the drawer glides because other kitchen cabinet suppliers cannot provide the PacRim drawer glides that are most similar to the Ikea kitchen base cabinet drawer and glides.

After getting several quotes, I knew Pacific Rim offered the best price for the best products. Alicia was very professional and detailed about her design work. She offered good recommendations on accessories and materials. She response quickly to any questions and follows up promptly to any issues. The quality of the cabinets and the install are top notch. Would highly recommend.

We have ordered a new kitchen cabinets from Pacific Rim. We learned this company through DirectBuy and also recommended by one of the DirectBuy client. This is the first time we have gone through the entire process with kitchen renovation and have learned a lots from the designer in the company from the different type of woods, style of the door, finish, color, features, hardwares..... We are looking forward to seeing our new kitchen in mid March.

Took in existing door of old kitchen cabinet. Created new cabinets to match with precision and color. Very pleased with service and prompt on-time delivery. Precise measurements made. Whole renovation went very smoothly.

The customer service was excellent - they would bend over backwards to please us, but the actual product is in our opinion "average". The first set of cabinets installed in our kitchen came to us in the wrong color. We had to have the entire kitchen replaced due to the company's error (profile and stain were incorrect). At the end of the day, we were satisfied with the results but would not use them again due to product quality. Again customer service was very good.

Pacific Rim were a very reliable company, were always on time and my cabinets were installed with very little problems. |They care about their customers and i would highly recommend them.

The service was excellent and so was the workmanship, the final product looks wonderful. The project was finished on time and on budget. The sales staff was great, no pressure and we were happy when everything was finished. They have a good selection of colors, woods, and cupboard designs.