We hired this company based on our neighbour's recommendation and unfortunately they did not live up to the referral.
1. After requesting it a few times, they never came to our house to sit down with us to review the quote and talk to us about product, samples, warranty, options or other details of the job. Elaine in the office wanted to field all questions.
2. As soon as we gave them the ok they started the job very quickly thereafter.
3. I did not pay them in full prior to inspecting the work even though the onsite workers requested it and I am so thankful because it made sure that they did not ignore our concerns.
4. When we inspected the work we found two critical areas where the gutters were not sloped properly. As for the roof, there were exposed nails all over the shingles (my husband counted at least 40), a couple areas of nails sticking out, and when he was up there with one of the roofers at one point there was even a corner shingle that fell off when they touched it. We clearly reported all of the deficiencies in an email with photos.
No one from the office ever called us. They sent guy after guy after guy, asking us what we are complaining about and what will make us happy (ie “what it will take for us to pay them”). What we want is what we are paying for - properly installed new roof and gutters. We had 6 visits from them in 2.5 months. What bothers us the most is how they never acknowledged the inferior job that was done (except for a young guy that walked the roof with my husband and actually said “I’ve never seen it this bad”). There should never ever be any exposed nails. If you read the shingle manufacturer’s warranty, it is void if the roof was improperly installed which specifically includes incorrectly placed nails in the shingles.
Long story short, they tried to shrug this off as though we were being picky and nothing was wrong with their work. They never called us to discuss, until I brought up the voided warranty and demanded to speak to the owner. Nick came out and they finally agreed to replace those shingles that had the exposed nails. So the job they tried to make us believe was fine actually took them over 4 hours to fix. There are still a few areas of concern but at this point, they've still never earned our trust so we've paid them in full and would never use them again nor would I ever recommend them.
- Approximate cost of services:
- $14,000.00
- Company Response
The homeowner was given the estimate by email around Aug, 2015 – for roof, eaves, soffit & facia installation – and again on Sept 30, 2015- then the installations were verbally approved on Sept 30, 2015 – after several times of taking shingle colours to the homeowner we had waited till Oct, 2015 for them to finally choose a colour – on Oct 30, 2015 Extreme Roofing had set up the shingles and bin and notified the home owner that the work would be started Nov 2, 2015 with the installation of the roof – it took 2 – 3 days to install the shingles and a cheque for the payment of the roof was given to Extreme Roofing on Nov 9, 2015 – after receiving the cheque as payment for the roof, the warranty papers were issued to the homeowner and sure they were received along with the paid invoice – The payment in full for the roof installation is a legal notification that they agreed with the installation of the roof completion – Extreme Roofing then performed the installation of the eaves, soffit & facia on this house – the homeowner (husband) had decided he would go up on the roof to do an inspection – Note that each and every time he sets foot on the roof the warranty becomes null & void as it can not be proven the installation has not been tampered with – he then sent many picture where had actually lifted and shifted the shingles that should not be disturbed – The payment of the Eaves, Soffit & Facia was held hostage because the husband had decided that the shingles had not been installed correctly – Several times we had a technician return to the home to look and try to satisfy the homeowner that the roof was installed correctly – Extreme Roofing also had the manufacturer’s representative accompany the owner of Extreme Roofing to the site – upon which time it was agreed by all parties that an area of the roof was to be removed and re-shingled - The home owner kept saying that “someone had told him” that this was done incorrectly – someone being someone other than Extreme Roofing and unknown if they were in the roofing trade and had proper knowledge of roof installation – This was all finished before Christmas but still payment for the second part of the original work was not paid out to Extreme Roofing – It took till Jan 25/16 to receive the payment from the homeowner – and it was handed over with a few choice words from the homeowner “here is your FXXXXXX payment and don’t come back” – we will be very pleased to accommodate your request of the homeowner – Please note that the pictures that the homeowner has placed on this site no longer depict the condition of the roof, this was rectified by Extreme Roofing and is false.