Active Temp Control Inc

It is quite upsetting to find a company / contractor that has done a poor job on your home and also blames the customer for their mistakes. I actually went back to review carefully the contract I signed with them and there is a clause that states "Active Temp Control Inc. shall not be responsible for breakage or damage to existing structures during installation of its products." I should have been more diligent in reading the front AND back of the contract before signing.

Several of the company's statements in their response are inaccurate. Firstly, I had wanted the company to come on the weekend to access the problem, but THEY said my situation was not considered an emergency and told me to call back on Monday if I was still hearing the running water.

Secondly, as noted in my review, when I called on Monday, the service manager was supposed to call me back to set up an appointment. He never called back to set up the appointment even after repeated calls for the next few days. On Wednesday, the receptionist made the appointment for me for that day.

Lastly, the technicians installed a new copper pipe which ran from the tankless system to one of our existing copper pipes which was connected to the hot water tap. If the company had investigated the problem, they would have realized that the junction where they soldered the new copper pipe to the existing copper pipe was directly above the hot water tap. To make a long story short, if a soldering job is done properly, the solder should not drip, but in this case, it was a messy job and after we investigated it ourselves, we found that the solder dripped down the pipe to the hot water tap, melting the washer inside, causing the leaking water.

Some advice to others looking for a contractor:

1. Get referrals from friends and family or research on the net
2. Ensure they are licensed and insured
3. Read the contract in detail
4. Price should not be a sole consideration as a poor job will cost you more in the end

I wrote this review to help others make more informed decisions regarding contractors, but also to try to get the company's attention as to the major problems they have in their operations. Hopefully, they will rectify things for the future, take responsibility and not blame the customer for their mistakes. After all, without customers, there is no business.