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Sears Canada Inc

Appliance Retailers
Toronto ON M5H 2N2
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HomeStars  >  Appliance Repair in Long Branch  >  Sears Canada Inc  >  repair broken washing machine
wakazula in North York
wakazula in North York
1 review Toronto, ON
0/10

repair broken washing machine

The lesson learned: a warranty only has value if the vendor is willing to stand behind it.

Recently I tried to have our 1 year old Maytag washing machine (still under warrantee) serviced by Sears Canada. My experience can be summarized as follows:
- Made (and confirmed) two appointments with Sears to have our machine repaired. On both occasions, the technician was a no show.

- On the third appointment, the technician spent 10 minutes reading the dryer’s manual.

- According to Maytag: Sears has a legally binding contract with Maytag, whereby, ONLY Sears can service the washing machine.

- After 2 weeks and 6 hours (no joke) on the phone, I ended up having to pay someone out of my own pocket to fix the problem

It is unlikely that I will purchase a SEARS product ever again.

Approximate cost of services:
$1,600.00
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