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Sears Canada Inc

Appliance Retailers
Upper Canada Mall Newmarket ON
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Private User
Private User
Private User reviews Victoria, BC
0/10

Down jacket

I bought this jacket on clearance. A couple of weeks later when the weather started getting cooler, I went to wear it. I found a small rip on the side of the jacket. I went to exchange for another. There was none of the same colour left. I found an identical one, different colour. They were no longer on sale, as they said it was new stock. I was told I would have to pay the difference. That was not right to me. As far as I am concerned, it should have been a straight exchange. There was a difference of approximately $50.00. I ended up just taking my money back. No wonder this company is in such dire straits, with such poor customer service. I will never shop there again.

Approximate cost of services:
$23.99
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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