Bought a Sealy mattress online on June 22, 2017. These guys charged me, then called next day to confirm delivery date (in about a week), and then just disappeared. The mattress was not delivered when agreed, and no communication from Sears followed. I spent a few days calling this guys and sending them notes in order to be informed that the item I purchased is not available, and once it is available at some point of time in the future, they will deliver it. They were not able to specify even a a very approximate timeline when it is available. And they kept saying that I can always cancel my order if I do not like my experience with Sears. I did so, and order at another place.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?