Sears Canada Inc

Worst experience I have ever had shopping online or in store. Do not buy from Sears... Period. I would rather pay extra never to deal with this company ever again. Note to Sears if they read this. Read consumer reviews and fix them now or your doomed.

For context my wife and I bought a vacuums (Dyson) from their online store. Weeks later we received no confirmation of an order so we called in to find out order was cancelled because the online price was a mistake on their end. After arguing with them they allowed us to order on the phone and get the original price but only allowed in store pickup. We then waited several weeks and finally received confirmation it was shipped to the store and a week later would be available for pickup. Two weeks go by and no call from the store, so we called 10 times and the line never went through. Online support couldn't tell if they received it or not so we drove to the store in Kitchener which was in very bad shape. Went to the pickup counter that had no staff at it and picked up the phone. A young man came out and tried to help and simply said we were there too early and it wasn't there yet. We got annoyed since it was a week after the notice we received indicated we could pick it up. We asked to speak to a manager to which he told us he was the manager... And didn't want to help us any further. . We called the online store and asked for help to which they couldn't locate our order and got the store manager to call us to confirm they didn't have it.

So here we are over a month later cancelling our order as we got swindled. Maybe not the end of the universe but it's just a joke and if this review can spare you the painful experience me and my wife endured then mission accomplished