Mostly organized. A bit higher in price than ordering from other places on some hardware items, but great for if you need something in a hurry. They always have what I am looking for or can order it in. Some staff are not knowledgeable about what they have in stock. I will be told they don't have it in, but then will speak with another staff who will grab it for me from the back. Also frustrating that nothing has a marked price (prices tend to fluctuate more than a regular hardware store).