*Parm not Raj (my mistake)
The initial meeting with Paul went very well,Paul was polite and professional and knew how to optimize the closet space with a Murphy bed. But things turned sour once the installation began. The first person who did the installation left the closet very dirty with wood chips everywhere, brown dirt marks on different surfaces, scratched edges, the drawers were misaligned and banged the sides when they opened and closed, and there were so many more issues - it was such a disaster. When I called to complain, Paul apologized for the mess but he also tried to put the blame on me saying the state of the closet (scratches and dirt marks) could be because they were held in storage for a couple of weeks (during our initial talks, I had told him I would like the installation to be around the beginning of August, but when Paul called to schedule the installation date, it was mid-July and my place was not yet prepped for the installation). Paul was going on vacation during this time, and so Raj came to see the horrendous job the installer had done. Raj was very polite and wrote down all the things/areas that needed to be fixed. The second installer came and did an amazing job and fixed most of the issues. The closet now looks great from far, but going through the process of bad customer service from Paul (he's very pushy and blamed me for the ugly state of the closet parts) and a terrible first installation job made the entire experience very unpleasant.
- Approximate cost of services:
- $8,500.00