Cera Stone Ltd

General Contractors
4 Abacus Rd, Unit #10 Brampton ON L6T 5B7
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Reviews for Cera Stone Ltd

Average customer rating:
8.5 10 (29 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Beautiful Beachy Bathroom Reno

Last year, I began the process of investigating contractors for the renovation of my main bathroom which was in dire need of a major overhaul. For those readers not interested in the details of my experience, I will say up front, that I chose and contracted Cera Stone through Home Depot and was extremely happy with my experience and my resulting beautiful bathroom. I would use Cera Stone again, without hesitation.

My first contact with Cera Stone was with Antonio, a designer and sales representative for the company. He was punctual and extremely detail oriented. He came to my home and looked at my bathroom, discussed my goals, took photos, measurements and within a day or two sent me a quote. It included a comprehensive list of the work to be done and the amounts allocated for each product covered by the contract. During the buying phase, I was able to go 'over or under' the allocations and was provided with updates to let me know where I stood with my budget. Antonio worked with me on the 'beachy look' I was going for, made recommendations, and steered me clear of products that he felt weren't good choices and explained why. This guidance was invaluable. He also met me at Home Depot, took photos of the products I was considering, as well as their details and emailed these to me, as a reference. I was not limited to Home Depot, which I appreciated and bought different products from a variety of sources. Cera Stone facilitated the process of ordering and paying for products. I did purchase a few things on my own.

Most of our communication was by email. Antonio always responded within 24 hrs. Once the products were ordered, Cera Stone stored everything until the reno began. Antonio provided me and the installers with drawings of my old and new bathroom that included overall placement and measurements. Antonio was a consummate professional, always on time, calm when dealing with my concerns, very helpful and practical in presenting me with options. He was superb in every possible way.

Dino, the master plumber, was an excellent tradesperson, did a fantastic job with my plumbing and went beyond the scope of his scheduled work. He dealt with a crisis in my basement powder room that was indirectly related to the reno. The toilet was old and rarely used. This resulted in flooding because it couldn't handle the additional use by family and workers. Dino was persistent in his trouble shooting and didn't stop until he had taken care of the problem. This action was supported by Luigi, the project manager, which I so appreciated as it was a real nightmare.

Dino and his team, besides the regular installation of toilet, shower, and tub in the main bathroom, also relocated pipes from an above floor bulkhead. This opened up my small 5' x 9' space which allowed me to get a larger vanity. In short, Dino was a miracle worker.

My primary installer Lee was highly skilled, especially with regard to the tiling of the walls, floor and bathtub niche. He was always punctual, hard working, and pleasant. He set high standards and his work was clean, precise and beautiful.

John, a master installer with experience in every aspect of bathroom renovation, did the installation of pipes that fit my new vanity, as well as the floating shelves. He also worked on the wall and floor tiles when an extra hand was needed. He installed things with an aesthetic eye, correctly and without compromise.

Other trades doing installations (electrical tasks, a bathroom fan, window/door trims, painting walls/doors and a custom order mirror) showed up when scheduled, worked well in a timely manner, trouble shooted when necessary, removed debris and cleaned up after completing their work.

Administration was helpful and prompt to respond to my questions and concerns usually within a day or two. They were also kind, professional and accommodating, especially through the more trying aspects of the renovation.

It is a rare renovation that goes forward without some challenges.
These are to be expected given all the moving parts and the many different trades involved. I would say that any problems that occurred might have been avoided with a little more communication, since I was on site and available throughout the renovation.

Before beginning each new phase of a renovation, I would suggest the installers review with the client what they will be doing. Taking two minutes, to do this would have avoided an extended delay in the completion of my renovation. The shower doors were installed in reverse with the sliding door on the left and the fixed door on the right where the bathtub faucet was located. Reversing their positions required waiting for a new part, removing/replacing tiles, redrilling holes, and reinstalling the shower doors.

I was impressed that Cera Stone fixed the error and did the work required to ensure access to the water source without having to climb into the tub. They stood by Home Depot's policy of the client's 100% satisfaction guaranteed. I couldn't have asked for a better or more professional response.

I am thrilled with and enjoying my beautiful new bathroom. Choosing a contractor can be very stressful. I am so happy and grateful that I chose Cera Stone through Home Depot and would gladly use them again for any further renovations to my home.

Sent from my iPadThe

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JMor
JMor
1 review Markham, ON
10/10

Powder Room renovation

Much loved, much used powder room in a 70s built house that needed to be gutted ON A BUDGET! Cerastone did it all, with excellence, from the initial quote to the very end and I’m so pleased. Respectful of budget, your home, your questions. They try to accommodate you in any way they can and are flexible when they can be of any last minute changes. Excellent workmanship, attention to detail AND they finished the project ahead of time. I will be using this company next year for my main bathroom reno and any other projects that arise. Highly recommend!

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Company Response

Thank you so much for the review. We appreciate the feedback and having the pleasure to work in your lovely home. We strive to ensure we create customers for life and look forward to the opportunity of working with you again. Please remember that you have a full one year warranty so please do not hesitate to call our office if your newly renovated space requires any service work at all!
Thanks again and enjoy your summer !

David
David
3 reviews Toronto, ON
10/10

Kitchen Renovation

On time & on budget. Workmanship was excellent. Also performed follow up work we requested after kitchen completed.

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Company Response

Hi David , it was a pleasure and a privilege working in your home. Please feel free to call our office if you require any service work at all. We strive to be your contractor for life and look forward to the possibility of quoting future projects in your lovely home ! Thank you !

Mike in Toronto
Mike in Toronto
1 review Brampton, ON
10/10

Bathroom

We went through a company that we thought we’re comfortable with, but first Reno was a total nightmare, finally we received confirmation that Cera Sone was going to re-do the Reno.
Joe was very polite and patient with us and worked hard to get what we wanted and what was needed.
Danny and Z were prompt, courteous, and professional in their work ethics. Danny explained what he was doing why they had to re do things a certain way to correct the mistakes from the first Reno.
Charlie the project manager came by and was very polite, ensured the work was being performed as requested, in a timely manner.
When they were done for the day they cleaned up and vacuumed the area.
The whole team was great and we are very pleased and satisfied with our new bathroom

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Company Response

Hi Mike,

Thank you for your review. Thank you for allowing us the opportunity of working in your home, It was a true pleasure.
We strive to ensure all our clients are happy with the end result and hope to be your contractor for life.
Your renovation has a full year warranty on all parts and labour so please do not hesitate to contact your project manager or our office if anything should arise.

Thanks again !

Leslie in Toronto
Leslie in Toronto
2 reviews Toronto, ON
0/10

Kitchen and Bathroom renovation

I have had 4 major/serious plumbing problems with flooding since the reno was done 3 years ago. I've had to repair my wall twice and my ornate plaster ceiling once due to leaks.
Plumbing was carelessly attached to old copper piping and left unsupported which may cause walls or tiles to be removed in future in the bathroom if problems persist.
Apprentices did the work unsupervised.

1 of 1 people found this review helpful.
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Company Response

This review does not state the facts. This work was completed over 2 1/2 years ago. Our licensed Plumber is always on site with his apprentices or the work is always checked and approved by our master plumber prior to closing any walls or project areas. Plumbing issues will occur almost immediately if the copper piping was not attached properly, not 2 1/2 years later!

Joanna C.
Joanna C.
1 review Oakville, ON
10/10

Kitchen Renovation

This is our second successful project with Cera Stone. We renovated the master and main bathrooms a couple of years ago, this time it was the kitchen.

From layout and design ideas to the end of the project, we received professional and timely service and were kept up to date along the way.

The Cera Stone's staff on the project were very knowledgeable and skilled, they definitely took pride in their work. Our home was respected and the work area was tidied up at the end of every day.

We chose tile for the flooring and the quality of the installation is excellent.

The design assistance in choosing tile, cabinetry, countertop and backsplash was greatly appreciated and the end result is a beautiful and functional space which we have been enjoying.

We recommend Cera Stone.

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Satyan Nayak from North York
Satyan Nayak from North York
3 reviews Toronto, ON
10/10

Bathroom Renovation

I found them through Home Depot . They were very professional and finished the work way earlier than they had promised . Contractor and the salesperson was very easy to work with . Absolutely satisfied with the service

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Ali in Mississauga
Ali in Mississauga
2 reviews Mississauga, ON
10/10

Bathroom renovation

We are extremely satisfied with our bathrooms renovation done by Cerastone. They were caring and very accommodating to all our special requests. They delivered Outstanding Customer Service and Workmanship!! Special Thanks to Project Manager Charlie and his team for a job well done! Finally, our deepest thanks to Project Coordinator Miriam for working alongside us from start to finish, ensuring an easy and stress free project closure.

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SM in Toronto
SM in Toronto
1 review Toronto, ON
4/10

Bathroom: You can’t force someone to care if they don’t

Things I’ve learned:
- Just because a contractor is licenced, it does not mean that each person assigned to do things in your home will be licenced to do that specific job.
- “Work fully guaranteed” is a meaningless statement, as it does not specify who needs to be satisfied. If you say that there’s a problem, but the contractor says there isn’t, the contractor wins the argument.
- Get everything, especially the final materials list, in writing, with both your and the contractor’s signature on it, before work begins. You should also demand sketches that you are to sign off on to ensure that everything is installed where you want it. I received neither a final materials list, nor sketches, which led to miscommunications, and in all but 1 instance, the contractor won the argument, as I didn’t want them ripping out tiles or walls again.
- Do not accept any deliveries, or allow any work to begin, until the site supervisor shows up on the first day.
- “Twelve working days” doesn’t mean consecutive. My 2 week job, that I was subsequently assured by supervisor #1 wouldn’t even need to extend to a second weekend, was still ongoing at the end of week 4, at which point I signed off on it to get my keys back and make them go away.
- Watch their promotional video closely. The CityLine “Transforming a tiny bathroom” gives an example of sloppy paint finishes at 0:47 to 0:50 and of a switch plate (near the door) that doesn’t fully cover the hole in the wall at 0:53.
- Assume that the workers will be in every room of your home, even when they have no legitimate reason to be there, and assume that your things will be damaged, even if you have taken the time to cover them all in plastic.
- Assume that your time will not be respected, and that people will be very late for meetings but will not contact you to let you know.
The good:
- Some parts of my bathroom look much better than they did before the work started.
- I have walls, and they have paint and/or tiles on them
- I have a shower instead of a tiny tub
- The demolition crew taped down drop cloths inside and outside my apartment; were appropriately contrite (and cleaned up the mess) when they broke through a wall into my bedroom closet; and cleaned up everything at the end of the day, including vacuuming the carpet outside my apartment so that my neighbours didn’t have to deal with the dust and debris.
- The designer/salesperson was professional and provided valuable advice at the beginning of the project.
The bad:
- None of the tiled walls are perpendicular to one another. It is especially noticeable on the wall next to the toilet.
- The mosaic floor in the shower has grout that is inconsistent in width and colour; the tiles do not align properly in several places
- They did not skim coat my walls (per our contract). Instead they patched some of the flaws using plaster/compound (while leaving other flaws intact), did not sand properly, and then painted. In at least one case, they used “DAP Fast ‘n Final lightweight spackling”, which has 2 stars out of 5 in Home Depot online reviews for not drying properly and being brittle and unsandable. They told me the reason it wasn’t drying and looked so bad is that my bathroom is too humid.
- Almost everything that they installed, they damaged in some way (or it was damaged from HomeDepot, and they installed it in its damaged condition, rather than replacing with an undamaged product): the metal interior of the mirrored cabinet is badly scratched, and is also sharp; they gouged the plastic in the toilet seat lid, replaced it when I complained, and within a day it was scratched again; they scratched up the metal trim around the tiles; they chipped the floor tile right in front of the vanity in 2 small spots; the shower door rail on the inside at the top looks like someone took a rasp to it; the ceiling vent cover is warped where it screws in.
- The vice-president/site supervisor was 3.5 hours late on Day 1 of the project. The demolition crew arrived on time (9:30), said that the supervisor was delayed but would be there soon, and proceeded to demolish the old bathroom. They tried texting him for me throughout the morning, as I had planned to go to work that day, and he had not contacted me to let me know what time he’d finally be there. We finally heard from him at 11:45 saying that he’d be at my home by 12:45 or 1. He arrived at 1:00 for our 9:30 meeting. This problem happened again on the Friday before he handed me off to supervisor #2. For days he told me that he would get back to me to let me know what time we were meeting on the Friday. Then, throughout the day on Friday, he told me that he would let me know what time “later”. At the end of the day, he finally told me to phone supervisor #2, after I had kept my entire afternoon open to accommodate his schedule.
- I came home unexpectedly one day and discovered that someone had exposed all of my electronics, including my carbon monoxide detector, to heavy dust in order to use a power bar to charge his cell phone. He had pulled my electronics shelf about a foot out from the wall and had lifted the power bar off of the floor, placing it on top of the plastic on top of the shelf. This not only lifted the plastic off of the back of the shelf, it also pulled everything that was plugged into it off of the shelf at the back. There is a perfectly good, functional power bar in the kitchen where they could have charged their phones. They knew about this because that is where they were plugging in all of their power tools. Every day when I came home, the plastic had been pulled off of my possessions in one area or another, exposing them to dust, and they kept telling me that it was accidental.
- when I cc’d the designer/salesperson on an email about a problem, the Vice-president told me that the designer shouldn’t be bothered anymore, and that I was to contact the vice-president (who was also my site supervisor #1). One week after that, the vice-president assigned me to a different site supervisor, who disagreed with me whenever I said there was a problem.
- For example, site supervisor #2 mansplained how to use a tap. From his email: “Shower shouldn’t drip when in the "off" position, cause we did replace the cartridge and the stopper as well , it probably needs to be pushed a bit tighter when closing it off”. The fact that the shower still drips on a regular basis is apparently irrelevant. While I’m away on holiday, the main water valve to the bathroom will be shut off, because I can’t risk the shower being on the entire time I’m away.
- The shower tap was installed askew, meaning that it gaped about 0.75 cm from the wall plate on one side, and was grating on metal on the other side. I assume this is part of the problem caused by none of the walls being perpendicular (i.e., the pipe is perpendicular, but the wall around it is not). The plumber “fixed” this by extending the knob attachment pipe out 5 cm from the wall. This attachment feels very flimsy and shaky. I will have to hire a plumber to fix this.
- The vice-president convinced me that there was no need to demolish the old tile floor. He said that they could install the new tiles so that they were flush with the existing threshold (0.5” above the floor in the foyer), and that they would install a nice, new threshold that sloped gently down. What I got instead was a floor that is 1.5” higher than the previous floor, and has to be a step because it is so much higher. The new threshold is also wider than expected, because they shattered the tile in the foyer right outside the door and needed the threshold to cover it up. This means that the threshold had to be cut to fit around the outside door frame. There is a joint in the stone of the threshold near the edge, and the finishes are sloppy, as are the cuts in the stone. In retrospect, I should have insisted that they remove the old tile floor. At one point, the plumber mentioned that my toilet bolts were really short. The reason they were so short and he had to replace them, is that the new floor is 1.5” higher than the old one.
- The metal corner finishes around the tiles are sloppy and were sharp. After 3 complaints and a cut on my arm, supervisor #2 had the edges filed so that they are still sloppy, but at least they won’t cut me again.
- Other than demolition day, they did not wear boot covers or put down drop cloths inside my home unless I specifically complained. When they did put them down, they didn’t cover all of the areas that the workers went.
- They did not respect my co-op’s rules or property. On at least one occasion, they worked for hours beyond the last time that they are permitted to be in the building. They were given the permitted hours twice in writing, and at least once verbally. Other than demolition day, they didn’t put down drop cloths and/or clean up their mess on the carpet outside my door until specifically asked by me (and one time by the Chair of the Co-op’s Board) to do so. This was a problem every day. I would come home and there would be a trail of dusty/wet plastery/wet painty boot prints in the carpet from my apartment door to the stairwell.
- One day I came home and discovered coffee spatter on the inside of my front door and the wall next to it. Someone must have dropped their coffee cup and then not wiped up the mess.

Things I’m not happy about, but can live with:
- The holes in the tiles around the pipes are unfinished
- There are paint drips and spills in the grout, and on my foyer, living room, and kitchen floors.
- When I complained (and showed) that the painter(s) had painted over dust on the walls and in corners, rather than cleaning it up first, resulting in paint coming off the walls in small specks, site supervisor #2 responded “that shouldn’t happen, because there’s primer in it”. The issue was never resolved.
- I have different tiles in my shower than what I was expecting. Even though I had sent an email with all of my materials choices to the designer long before the project began, instead of light grey tiles going 4 feet up the walls outside the shower, and large white subway tiles all the way up the walls inside the shower, I now have shower walls that have the same tiles as the walls outside of the shower. This is the reason why sign off sheets on materials and sketches are required before any work starts
- I told the site supervisor that I could live with grey tiles in the shower, as long as the upper walls outside were painted white, instead of the dark pewter that I selected when I thought I would have a white shower. I came home and discovered that the walls were painted the original dark pewter anyways, and am now living with it.
- The bathroom door (which I paid them to replace) does not fit because they didn’t trim the height to match the old door. It now rubs on the doorframe at the top, and I have to force it to close. The latch also does not function properly, because it is installed at an angle, and does not protrude as far from the door as it should. When I showed the problem with the latch to supervisor #2, he said as long as it actually latches, it is not a problem, and to fix it would create new problems, so it was better to leave it.
- There are now dents and scratches in my kitchen sink
- The is now a ding and scratches in my laminate floor
- They repeatedly used my personal items, such as the kitchen clean broom and dustpan, my dishrags, my pot scrubbing sponge, my paper towels, my tape, and my plastic drop cloths. I asked supervisor #1 to please give me a list of supplies that were needed by the workers so that I could buy them and make them available. He said that the workers would provide all of their own supplies and that a “helper” had mistakenly taken my things. However, the taking of my things continued to happen on an almost-daily basis.
- Supervisor #2 told me that I was wrong to want the towel bar installed on the tiled part of the wall, and that the attachment through the DAP crumbly spackling was sturdy 9and was also installed askew). It is now loose, and I will install it through the tile myself.
- Supervisor #2 told me several times that he would clean up the grout haze and pencil marks on the tiles, but never did. I am slowly scrubbing this off of the tiles myself.

2 of 2 people found this review helpful.
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Company Response

My response to this very detailed review will be focused on what the contract consists of and communication issues that where totally false. First off, we believe the main reason the customer is upset is because the tile we installed is different than what she thought she was getting. Customer had worked together with the sales person and agreed to the tile that was installed. They had discussed other options but agreed to stick to the original plan. Emails to and from the customer confirms that she agreed to stay with the original plan. Even after i showed her the email, she still wanted us to change the tile. I agreed to change the tile if she would pay for ONLY the cost of the tile and we would do the labour and setting material at no charge. She refused to pay for anything and agreed that she would leave the tile as is unless we would do it all at NO cost to her. as for communication, the Supervisors always arrive to the home on Day 1 later in the morning to allow our Demo team to complete as much of the removal as possible, this way we can see what "unforeseen issues" may or may not be present behind the walls. We arrived on day 1 on time and there was never a set schedule or conversation that the customer had to leave until the time the supervisor was already on his way. The building is over 60 yrs old and had numerous concerns including horrible plaster walls that crumbled once they where touched or simple vibrations. The plumbing behind the walls was not to code, leaking and was falling apart. This extra work due to "unforeseen issues" was discussed with the customer and repaired and NO extra charges where added to the contract. We also repaired some holes in the kitchen for the customer at NO charge. Communication between the customer and our supervisors was on a daily basis, sometimes 2 to 3 times a day. We discussed concerns and completed the deficiencies as requested by customer. We did not ask for a final sign off until all deficiencies where taken care of by our team including extra items that where not part of the original contract at NO charge. We called and confirmed with customer if all deficiencies where taken care of and asked if the customer was satisfied with the final walk through. The customer agreed to everything being completed to her satisfaction and signed off on the project. We also explained to the customer that we have a full 1 year warranty with our workmanship and she has yet to call us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cera Stone Ltd

Cera Stone Ltd are General contractors specializing in bathroom and kitchen renovations.
Bathroom renovations and custom showers, custom tile installation, custom glass.
Full kitchen / Whole Home renovations, wall removals with permit, electrical upgrades, flooring.
Finished basements.
A service provider to Home Depot throughout the GTA, all our crews are backchecked, licensed and insured.

CATEGORIES
General Contractors and Tile & Stone Contractors
SERVICES
Full general contracting primarily of bathroom and kitchen / main floor renovations and basement finishing. Larger projects available with engineering plans, permits upon request. Electrical with ESA safety certificates. Specialists in tiling and custom showers.
BRANDS
High quality Moen, Grohe, Duravit, Kohler, Has-Grohe, Brizo, Mirolin, Maax, Olympia Tile
SPECIALITIES
Tile Installation Custom Showers Bathroom Renovations Kitchen Renovations Main floor / Whole home renovations
WEBSITE
http://www.renovationsbycerastone.ca/
YEAR ESTABLISHED
1997
LICENSES
Metro License, Plumbing. Electrical
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$5000
BONDED
Yes
WRITTEN CONTRACT
Yes
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