Elite Kitchens Inc

Al and team did an exceptional job redoing our kitchen. It looks like a dream! Great to work with, extremely accommodating, and very receptive to design needs!

I do renovations and use Elite Kitchen's for my kitchens. All my costumers have been happy with the product and installation so far. Highly recommend this company

The cabinets looked good until I had a few paint chips ,that's when I found out he gave us MDF product instead of the Maple Doors we ordered. Since then its been hell Al told youget MDF or there is nothing I can do for you any more. Since then he will not answer any phone calls ,we leave messages but no reply. When the cabinets came all the drawers were to short for the space. It took Al over a month to come and look at the Doors and drawers that were made to short, he agreed that it would get fixed. Another month went by and we took the drawers back to his shop, then he sent someone to get the doors. We noticed he was very pleasant to talk to until he got his full payment made many promises but never gave us all that we agreed to in the first quote. Since then he has been dishonest with us several times.

I had Elite Kitchens come out and do a measure in regards to my kitchen. They were hugely helpful, and informative in regards to my design. So much so in fact that they changed, and suggested other ideas which gave me much more space for storage. They were prompt in returning calls, followed their timeline, and in all made the whole construction process painless, and essentially stress-less for my husband and myself. They kept us in the loop at all times and were fully professional and friendly. I love the finished product, and would definitely recommend Al, and Paul and their whole team at Elite Kitchens as the go to place if you want a quality kitchen done by people that truly care about you as a customer. Two thumbs up for Elite Kitchens!

First consultation for design was mid August '14. Paid initial 50% deposit August 27/14 with installation to be done the week of October 6th. October 6th came and went without any work being done. Contacted Al (who is a co-owner) countless times, so began to worry I was being defrauded. Al finally made contact a week later and explained there would be a 2 week delay. 2 weeks came and went, no call.

Finally got in touch with Al after numerous calls/emails/voicemails and he explained it would be another 2 weeks. Those 2 weeks came and went. Phone tag resumed until the actual installation began on November 18/14. The majority of the installation took about a week, and the end result was somewhat satisfactory. One of the old upper cabinets was 42", but Al replaced it with a 36" cabinet. This meant the upper and lower didn't line up, not to mention it was 6" narrower than what I had previously. Al advised me it was "a personal choice" and that "the drawings show what's being installed". Strange that the rest of the cabinets were the same size as the old ones and they all lined up. Even stranger that every installer made a deliberate mention that the cabinet was the wrong size and didn't know why Al ordered the wrong size in the first place.

Eventually, after an unbelievable amount of prodding, a replacement upper was installed that lined up with the lower and met the measurement requirements. Finally on January 9th, the installation was complete.

Pros:
- The actual installers were great. Friendly, easy to work with, answered questions
- Finished product is nice and warm
- Cabinets are reasonably priced for the quality
- Initial consultations went smoothly and were informative

Cons:
- Horrible communication after initial deposit (imagine that)
- Al blamed me for "changing my mind" on the size of cabinet. I didn't. It was the wrong size. Your installers agree.
- Timeline for completion was brutal. Was completed 3 months behind schedule.
- Al made it seem to be a "customer is always wrong" approach.
- Al initially refused to give any sort of discount for the errors and delay. Eventually got about 2% back. Yippee.

So to sum up:
Elite Kitchens has nice enough cabinets, but I'm sure they're just as nice elsewhere. They're reasonably priced and the installers are friendly and informative. The timeline I experienced for completion was atrocious, and the communication was even worse. I definitely don't feel like a valued customer, so much so that it made me feel like they were doing me the favour to redo my kitchen. I would recommend Elite Kitchens to people that want reasonably priced products but could care less about timeframes, communication or prompt customer service. I will not be a returning customer.

Very good job,and when certain things needed more attention,they came right out.Their price quote was in the middle of kitchen reno companies,and they delivered on everything they said they would do.

Finish on the product was excellent. We had a problem with the unevenness of the ceiling and they worked with us to make it look good. On time, finished quickly. Would recommend to anyone. A lot of options for finishes.