Elite Kitchens Inc

Cabinetry & Millwork
Edmonton AB T6C 4A5
Write a Review
Write a Review

Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

69%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Elite Kitchens Inc

Average customer rating:
7.1 10 (7 reviews)

Sort by

Private User
Private User
Private User reviews Edmonton, AB
10/10

Kitchen Renovation

Al and team did an exceptional job redoing our kitchen. It looks like a dream! Great to work with, extremely accommodating, and very receptive to design needs!

Approximate cost of services:
$25,000.00
Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
10/10

Kitchen renovations

I do renovations and use Elite Kitchen's for my kitchens. All my costumers have been happy with the product and installation so far. Highly recommend this company

Approximate cost of services:
$15,000.00
Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
1/10

Kitchen cabinets

The cabinets looked good until I had a few paint chips ,that's when I found out he gave us MDF product instead of the Maple Doors we ordered. Since then its been hell Al told youget MDF or there is nothing I can do for you any more. Since then he will not answer any phone calls ,we leave messages but no reply. When the cabinets came all the drawers were to short for the space. It took Al over a month to come and look at the Doors and drawers that were made to short, he agreed that it would get fixed. Another month went by and we took the drawers back to his shop, then he sent someone to get the doors. We noticed he was very pleasant to talk to until he got his full payment made many promises but never gave us all that we agreed to in the first quote. Since then he has been dishonest with us several times.

Approximate cost of services:
$21,000.00
Was this review helpful?
Company Response

Since they did not identify themselves I can only assume that this is the lady who painted over brand new white melamine cabinets because they were not white enough. The drawers are always built to match the length of the slides in order for them to be considered full extension. This person could not understand that we have a solid full back to our cabinets which means losing 5/8" to the back of the 24" cabinet. Since the slides come in 2" increments the maximum length of the drawer should be 22". Realizing that she did not understand we remade all the, now painted, drawers to a length of 23". Obviously we could no longer re-use any of this painted material. She fails to mention that after approving the drawings and after they were installed, she requested the addition of extra drawers in several cabinets. We accommodated her requests even though she refused to pay additional costs claiming she misunderstood. Once she denied approving the use of MDF doors and drawer fronts she refused to allow us into her house to install them. Our hands were now tied.

cathy from Saint Albert
cathy from Saint Albert
2 reviews Saint Albert, AB
10/10

Kitchen renovstion

I had Elite Kitchens come out and do a measure in regards to my kitchen. They were hugely helpful, and informative in regards to my design. So much so in fact that they changed, and suggested other ideas which gave me much more space for storage. They were prompt in returning calls, followed their timeline, and in all made the whole construction process painless, and essentially stress-less for my husband and myself. They kept us in the loop at all times and were fully professional and friendly. I love the finished product, and would definitely recommend Al, and Paul and their whole team at Elite Kitchens as the go to place if you want a quality kitchen done by people that truly care about you as a customer. Two thumbs up for Elite Kitchens!

Approximate cost of services:
$20,000.00
Was this review helpful?
cory from Edmonton
cory from Edmonton
2 reviews Edmonton, AB
1/10

Kitchen/Bathroom renovation

First consultation for design was mid August '14. Paid initial 50% deposit August 27/14 with installation to be done the week of October 6th. October 6th came and went without any work being done. Contacted Al (who is a co-owner) countless times, so began to worry I was being defrauded. Al finally made contact a week later and explained there would be a 2 week delay. 2 weeks came and went, no call.

Finally got in touch with Al after numerous calls/emails/voicemails and he explained it would be another 2 weeks. Those 2 weeks came and went. Phone tag resumed until the actual installation began on November 18/14. The majority of the installation took about a week, and the end result was somewhat satisfactory. One of the old upper cabinets was 42", but Al replaced it with a 36" cabinet. This meant the upper and lower didn't line up, not to mention it was 6" narrower than what I had previously. Al advised me it was "a personal choice" and that "the drawings show what's being installed". Strange that the rest of the cabinets were the same size as the old ones and they all lined up. Even stranger that every installer made a deliberate mention that the cabinet was the wrong size and didn't know why Al ordered the wrong size in the first place.

Eventually, after an unbelievable amount of prodding, a replacement upper was installed that lined up with the lower and met the measurement requirements. Finally on January 9th, the installation was complete.

Pros:
- The actual installers were great. Friendly, easy to work with, answered questions
- Finished product is nice and warm
- Cabinets are reasonably priced for the quality
- Initial consultations went smoothly and were informative

Cons:
- Horrible communication after initial deposit (imagine that)
- Al blamed me for "changing my mind" on the size of cabinet. I didn't. It was the wrong size. Your installers agree.
- Timeline for completion was brutal. Was completed 3 months behind schedule.
- Al made it seem to be a "customer is always wrong" approach.
- Al initially refused to give any sort of discount for the errors and delay. Eventually got about 2% back. Yippee.

So to sum up:
Elite Kitchens has nice enough cabinets, but I'm sure they're just as nice elsewhere. They're reasonably priced and the installers are friendly and informative. The timeline I experienced for completion was atrocious, and the communication was even worse. I definitely don't feel like a valued customer, so much so that it made me feel like they were doing me the favour to redo my kitchen. I would recommend Elite Kitchens to people that want reasonably priced products but could care less about timeframes, communication or prompt customer service. I will not be a returning customer.

Approximate cost of services:
$11,111.00
What could this company do to improve their services?
Communicate. Not blame the customer. Install things on time.
Was this review helpful?
Company Response

Unfortunately when this review was posted Homestars did not allow a response unless you were a member. It is nice to see that they have made appropriate changes. This customer approved the initial drawings. He claims there was a 6" difference in with while it was only 2". He claims there was a delay in responding while we responded in less then 2 hours after consulting with my partner. We advised him that it would take a few weeks to get the doors manufactured and that we would leave the existing cabinet in place until we could get back in to replace it. Of course he requested a rebate and accepted no responsibility for the pre-approved drawing. Note that to this point he had not paid the remaining balance of the invoice. We still accommodated him.

Sandra
Sandra
2 reviews EDMONTON, AB
8/10

new kitchen

Very good job,and when certain things needed more attention,they came right out.Their price quote was in the middle of kitchen reno companies,and they delivered on everything they said they would do.

Approximate cost of services:
$30,000.00
Was this review helpful?
Rita in Edmonton
Rita in Edmonton
1 review EDMONTON, AB

First Review

10/10

Full Kitchen Cupboards

Finish on the product was excellent. We had a problem with the unevenness of the ceiling and they worked with us to make it look good. On time, finished quickly. Would recommend to anyone. A lot of options for finishes.

Approximate cost of services:
$13,000.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Kitchens Inc

Servicing the greater Edmonton area since the year 2000. Building quality custom cabinets locally. Supplying residential and commercial cabinetry for any room. Ask us about our affiliation with other contractors and how we can help you through the renovation process.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Cabinetry & Millwork pros in Strathcona?