Crown Furniture

1237 Bloor Street West Toronto ON M6H1N6
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HomeStars  >  Furniture in Swansea  >  Crown Furniture  >  Buying a wardrobe and a night stand
Peter from Toronto
Peter from Toronto
1 review North York, ON

Buying a wardrobe and a night stand

The most unprofessional business with zero customer service. We ordered a wardrobe and a night stand from this place. The delivery took a lot longer than it was expected. The owner always promises every delivery to be done in ten business days. However, that is an absolute L. We had to call many times to follow up the status of our order and each time there was no answer and no answering machine either. On occasions he would pick up the phone, and when we inquired about the status of our order, he would say to call back again TOMORROW or some other time. Finally, after waiting for about 6 weeks, we had the wardrobe and nightstand delivered to us. The wardrobe's dimension was totally different than what we had discussed with the owner. Therefore, we had to return it back. We called him back and explained to him that the wardrobe he delivered was not what we had ordered originally. He was so rude to us and said he will have the manufacturer to build us another one but we have to pay much more. We agreed to pay more as long as the item is done properly. It took another six weeks (not 10 business days as owner always says) for the new wardrobe and night stand to be delievered. Not to mention that the delivery is always couple of hours later than what they tell you. We paid the delivery man the full money. When they left, we noticed that one corner of the night stand was completely broken and damaged. We called Owner. He said, you have to bring it back. We delivered the item back to his store. We were emotionally and mentally exhausted to deal with him and wanted to return the broken night stand and get our money back. He refused to refund us, and said that he will get us another night stand (again false promises of 10 business days delivery which never happened). Each time we had to make numerous calls to him to find out what happened to our order and why it's not yet delivered. Finally we decided to go to the store and pick up the night stand, and asked him to not deliver it. When we went to his store, we noticed that the second drawer of the night stand does not close properly. We brought this to his attention in a very civil way. Owner pulled the drawer out and pushed it back in with a lot of rage. That caused part of the drawer to break. Then he laughed at us, saying that we can leave this one here too, and he will get us a new one. We did not want to deal with him EVER again and decided to take the damaged night stand as it is. People I warn you, don't be fooled by his cheap prices, His service is extremely poor and the quality of the items you order and extremely poor as well. Whoever is hiring a lawyer to sue him, can have our total support. I personally think he does not care about his customers at all and he is used to treating everyone very poorly and delivering a very inferior service. I would never ever again step into his store and I woul urge everyone who had a bad experience to complain to BBB. I think this business has to be shut down completely or at least be managed by someone who knows how to run a business. I wish I had read the reviews on this site before purchasing anything from him. That way I would have avoided him completely. Anyone who is suing him, will have our complete support.

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