Our townhouse contained a flat balcony deck on the top floor. This was leaking, and we hired Cherry Roofing to fix it. Upon removing the membrane, damage on the wood floor was revealed. They patched up the damaged areas with metal, and replaced the membrane. After the first rainfall there was leaking. Upon coming to look at the roof, an explanation that horizontal rain was the cause. After a few more rains, we still experienced leaks. It was difficult to get the owner/estimator to come and take a look again because as it was explained to us, they could not coordinate a time to get contractor to come. Frustrated after repeated unanswered messages, and continuing leaks from rains, and from fear of further water damage, we decided to pay someone else to fix it. We hired another roofing company who completely replaced the wood floor, fixed the slope (which Cherry Roofing said could not be done), fixed the soffit and installed duradeck, all for around the same price we paid Cherry Roofing. Our flat roof never leaked again.
September 2016 response to reply:
I don't believe you can do anything at this point. We have already moved from that townhouse.
- Approximate cost of services:
- Company Response
Dear Private User,
We apologize that we were not aware of your negative experience with Cherry Roofing Limited when we installed your roof over 5 years ago.
Please let us know how we can help rectify the problem.