Ms. Wong
We would first like to thank you for allowing Miranda Windows & Doors Inc. to install the doors in your home.
On November 2, 2013 you signed a contract with Miranda Windows & Doors Inc. for 2 garage doors and 2 entrance systems. As per stated on the contract, just under the job description, above your signature, delivery time is an estimated 4-10 weeks.
On November 30, 2013, just under 4 weeks after you had signed the contract, we had installed your 2 garage door systems.
On December 10, 2013, you had called our office regarding an installation date. On that day, you were informed that the estimated manufacture completion date was January 19, 2014 and this was due to the fact that manufacturer was closing for the 3 weeks during the holiday season.
As per our conversation in December, your order was ready on January 19, but unfortunately due to the frigid temperatures we would not be able to install the doors at that time. We also followed up with you with a letter on February 7, 2014. Due to the continuous stretch of extremely cold weather, we were unable to provide you with an installation date at the time.
On March 10, 2014 we had scheduled the installation date for March 28, 2014. The 2 entrance systems were installed without issue.
On April 11, 2014, you called the office with some service issues. Our service technician came to your home on April 23, 2014, addressed and completed your concerns as per your signature on our service form.
On June 9, 2014 you had placed another call to our office for another service and our technician had once again come to your home on July 4, 2104. As per our technician, the service was due to a manufacturing defect. He had informed you at that time we would have to notify the manufacturer and they would call you directly to set up a service date. As per our manufacturer the service was completed.
On April 11, 2015, you spoke to Lilly with another service request and were told at that time, that we would notify the manufacturer of your concerns and they would once again contact you directly to set up a service inspection.
Unfortunately, your recollection of the events contradicts what is recorded on our files, however, we will ensure that our manufacturer services your issues in a timely manner.
Please contact us at any time if you have any further concerns and we will continue to do our best to satisfy all your issues regarding your doors.
REPLACED HOME WINDOWS AND DOORS
Thank you Mr. Halliwell. We are honoured that you trusted Miranda Windows & Doors with the important task of replacing the windows and doors in your home.
David
Thank you very much for your kind words. It was a pleasure and honour that you chose Miranda Windows & Doors to replace windows and doors in your home.
We would like to take this opportunity to thank you Mr. Ellis for once again allowing Miranda Windows & Doors to replace your windows in your home.
As per our initial visit to your home on June 11, 2014, I had explained the 2 types of installation methods for your windows. It was recommended at that time that a brick to brick installation would be best, where we remove the existing wood frames and casing. Your new windows would come complete with exterior brickmould and new interior wood jamb and casing. At that time you did not want this type of installation and preferred to have the installation of your windows done retrofit as you did not want the interior woodwork removed. You were present along side me as I measured the 3 windows, and explained the process of the installation. You understood and agreed to the process. Please note that the windows were installed with the same installation procedure that we completed for you in March 2012.
On July 8, 2014 at 4:51 p.m. you sent an e-mail with your concerns. I responded on the same day at 4:54 p.m. On July 15, 2014 at approximately 11:30 a.m. I came to your home to address the issues. At that time you had agreed that the installation of the window should have been as I had recommended and that at that point you did not want anything further done.
As a business owner and installer myself, I can only recommend to my customers what is best for their homes, but at the end of it I have to respect my customers choices.
The windows were not measured too small, they were measured for a retrofit application. The window style changed from a picture window to a window with an operating sash which requires a wider frame.
Even though you have used us before and were quite satisfied with our products and services, I take this time to apologize that you were not satisfied this time.
We will continue to do our best to give our customers the highest quality of products and services.
We welcome all HomeStars viewers to check out our Facebook page to view this window installation under the album name Ellis Project.
Sincerely,
Tony Miranda
President
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Luisa, thank you so much for your kind words. We are so thrilled that you chose Miranda Windows & Doors to install windows and a door into your home. We appreciate you spreading the word about your positive experience with us. We look forward to working with you again in the future.
Hi Toe, thank you for choosing Miranda Windows & Doors. We are so glad to hear you are happy with service that we provided to you.
Hi Toe, thank you for another great review. We really appreciate you taking the time to write about your positive experience with Miranda Windows & Doors. We look forward to working with you in the future.
Entire Home Window and Door Replacement 50 windows
Hello Firas, thank you so much for sharing your positive experience with Miranda Windows & Doors. We are delighted to know that you were happy with the entire experience from beginning to end and happy that you love the final product. We take pride in what we do and are so thrilled that you are sharing your thoughtful words. We hope to work with you again in the future.
Window replacement (Bay. Bedroom and Bathroom 5 windows total)
Hello Robin,
Thank you for sharing the experience you had with Miranda Windows & Doors. We are delighted to know that you are happy with your new windows. Our installation crew is one of the best and we take great pride in that. We are pleased knowing that you and your family will enjoy the new windows for many years to come. It was a great pleasure working with you. Looking forward to serve you in future.
Thank you,
Miranda Windows & Doors
www.mirandawindows.com
