House Depot Home Services

I'm pleased to write this review because I was in need of some honest help, if I was not persistent or possessed basic technical skill I could have easily be taken to the cleaner, my trouble began when during the hottest week in July my AC unit failed, busy with work I panicked and called my energy home service company in which I have been a customer for 25+ years, after a lengthily phone call and plan signed up as a benefit to me, a technician was dispatched the unit was checked and the compressor was deemed to be inoperative, now I was in a bind, what to do?, what do I know about AC units, I called home services again, discussed the outcome of the technician's results, looks like I'm into a new unit, an appointment with a consultant was arranged, still stinking hot in the house, we finally met, had to leave work early to meet with him, a quote was put together for a new unit, I was shocked at the figure but held back my emotion until he was gone, I decided to get a second opinion, cost me $231 for this, this fellow almost had it going but didn't have all the qualification to go any further, he was very entertaining with all jokes, that was his MO, never heard from him, his company or my home service provider, I decided to call an old friend which after several contact, I got a number for an AC installer, he came over look at the unit and yes it will have to be replaced, got a quote and about six other items that were not included, when I emailed him for a ballpark number on the items not included in the quote and to revisit the entire quote, I got no response, OK that was a clue to drop him, I then got on the web and came across this site, read a review similar to my situation with successful result, the company was HOUSE DEPOT, the gentlemen was Mark, I got home on a Friday to a hot home barely cooled by an antique fan and the kitchen exhaust fan, I called the number for HD, 30 second later, I got a call from Mark it was his cell I had reached, He asked me to explain the problem, he was at another job site and would call when he's done, I thought great lets go through this hopefully and can get clear direction, he called after 9pm and said he'll be over in 30min. I said are you sure, it'll be dark soon, he was committed, he came over with a co worker and sure it was dark and the mosquitoes were also present, he spent time looking over the unit, fan, capacitor, wiring (found 2 wires that were shorted, causing the breaker not to set) and looked at the electrical panel, found that the AC circuit breaker was not setting, (my first observation, when the unit went down), anyway he did several checks and confirm whether the unit was truly shot, he utilized another breaker for power and sure enough the unit was up and running, by this time it was 11:30 pm, he came back the next day, replaced the faulty breaker, checked a few more things, it's been 3 weeks and my old unit of 15 years is working better and more efficient than before, I know that eventually it will stop working but if it needs to be replaced It's because it's true, in closing, Mark and his company, HOME DEPOT are my go to people when I need any electrical or AC work done, I'm a skilled trade person and I can tell that Mark knows his trade very well, he's also a considerate gentlemen and lastly he took his shoes off every time he came in to our house, he also save as of a quoted $7,000.00 unnecessary bill, if you wish to know who the services were or details of experience you can email me, thanks again Mark.