All Weather at Home Installation Services, a division of All Weather Windows Ltd.

We purchased windows and doors for a home renovation. Very happy with the products except the transom window above the entry door. The window develops frost all around the perimeter when it gets below -15C. All Weather says there is nothing wrong with it and probably due to high humidity in the house. I have explained that we monitor and control the humidity and no other windows in the house even collect condensate. I believe the setting of the window is a poor design and needs to be modified but All Weather says this is not a warrantee issue. Will have to pay a third party to correct the problem. Not happy.

All Weather Windows had excellent customer service as well as above average competence. We have already recommended them.

We choose All Weather Windows after getting three quotes. They were not the least expensive, however we felt that the sales person (Graham) was honest with us. We had windows replaced in a former home and were not happy with company that we used.
The install team was great as well (Rob).
We would definitely go with this combination again.
Thank you to the entire team at All Weather Windows!

Sales support was good and the dispatching was good but
I find it hard to believe that it took 4 months to get my doors and windows. I paid 50% up front so about $5,000. I may be wrong but I am pretty sure this is a cash flow management tactic were they bank my money for a couple of months before the factory actually gets the order.
The installation was sub standard when the installers removed my old casings they ripped the dry wall paper and refused to take ownership of the damage
If I was looking for windows I would consider All Weather but I would recommend shopping around as the installation was the failure mode

Had numerous issues with replacement project and would not recommend using this company - promised delivery extended by 8 weeks, large dining room window installed with different window molding than rest of windows in house also window casement lock handle broken, front door with side lights had different window molding than door window molding, garage man door was also replaced - original door was 32 inch and 36 inch door was supplied and agreed to the install of larger door which did not happen for 6 weeks. Install crew did not clean up after work completed - did not even remove window decals

We ordered and had installed a new custom sized patio door about 5 years ago. initially everything went as planned. Since though we have had to replace the sealed glass insert 3 times because the seal went and was starting to get foggy between the glass.
This last go around, I called in March to let them know the seal was gone again in the replacement they installed a few years ago. First they tried to say I would need to pay cause their warranty only covers the glass price not the delivery and Installation. In the end they agreed to cover the whole cost and would order the new glass. Booked me for June install and the morning of the install called to say the window wasnt in the warehouse so they needed to rebook.rebooked for October and had to apparently reorder the glass. Fishy if having to reorder I think. Today was install day and the morning of the Install I get another call saying it isnt ready again!! We will rebook you for December.Im just annoyed and frustrated at the amount of time Ive spend dealing with all the cancellations and lack of organization as well as the poor product. Why have i had to replace my glass 3 separate times in the matter of 5 years? They should know before install day that this glass isnt ready and contact me before the day of. I will continue to watch my patio door and call when problems arise with the glass but i will never use All Weather Windows again.

The main thing I will say about AWW is that they are EXTREMELY poor after sale communicators. We went with AWW as one if the best rated windows in Canada, and although they have just been installed, that quality seems to be holding true. I see other reviewers have had post install issues, so we'll have to wait and see.

As suggested, the sales end was excellent and we felt very comfortable with the choice we made. I will also be quick to say that the installer (subcontracted) also did a great job and we had absolutely no complaints there. Indeed, if only those 2 aspects were being reviewed, i'd have given a 4 or 5 score. As it is, they are the reason I still gave a 2 instead of 1.

Where AWW totally fails and truly deserves a score of 1 (0 if it were an option) is in project coordination. When we ordered the windows, we were warned there would be a good delay in construction as like so many other areas, there was high demand but slow productivity due to post covid issues. We were OK with that as we were assured with our mid April order, the install would be late July, early August.

So we waited, and waited, and waited. Finally having heard nothing by Aug, we reached out to AWW for an update. This resulted in a booking of install for mid August. When the day arrived, we were advised by the installer the 2 doors we ordered were on back order and no idea when they would be ready. Then during install, it was discovered that one of the basement windows was not built to proper measurements, so with the old one torn out, a piece of plywood had to be put in the opening till a new window could be made. Then we noted a hole in the screen of one of the kitchen windows. The installer said that would be replaced but would that would have to be coordinated through AWW.

So now we expected to hear back from AWW on how each of these 3 issues would be addressed. A week later, nothing heard so we made an inquiry. From this we were told both the replacement window and door would be ready in about 2 weeks, but nothing about the screen. So we ask again about its status. We were asked to confirm which window the screen was on, which we did. Then nothing more heard. Two more emails asking for updates go unanswered.

Two weeks later we come home from a shopping trip to discover our doors had been delivered and were just left at the side of the garage. I contacted AWW very unhappy that $3000 doors were left sitting outside where they could easily be taken. Answer was they tried to call but couldn't reach us on either our home phone or cell so couldn't even leave a message (both were in perfect working order).

Now frustrated to the nth degree, I sent an email to the sales rep outlining all the issues above. I asked that, as reconciliation, could the storm doors we bought be installed at no cost. Only answer was AWW could not be held responsible for the delay in delivery of doors as that is 3rd party company accountability. So my recommendation is, if you want doors, skip AWW and go direct to a manufacturer.

To make a long story shorter, after doors and windows finally in, we sent 2 more emails about the screen, both unanswered. We also sent 2 emails to their finance as we wanted to finalize payment so we could have a receipt needed to take advantage of the government green energy grant worth $5000. Again, no answers.

Finally we went to the office. We paid and were promised a new screen would be delivered...not holding my breath for that. So as you may gather, based on our experience, we definitely would not recommend AWW. Although product and installer are great, this seems to be a company that does not communicate and could care less about its customers. I pray we have no future issues as based on our experience, I'm not optimistic this company will honor its "best in industry" warranty.

We had All Weather Windows install a Living room window last week and again Bill and Tammy did a great job. This is the third time we've had All Weather Windows install windows in our house and these two have installed each time. They are a great crew and do exceptional work. Cleanup was great and they went beyond our expectations in keeping our house and yard clean. Anyone getting windows installed by this company should request Bill and Tammy.

Im not usually one to write reviews, but feel like I need to share our experience with All Weather Windows. We started out with high hopes as a lot of the reviews online seemed positive. After deciding on what windows we wanted for our front living/dining room it was hard to get a hold of our salesman to actually place the order and put the down payment on the windows to start getting them produced (about a week of phone tag, this should have been foreshadowing for what was to happen). After a 5 month wait (which we knew going into it that they were backed up for installs), the installers finally came to put in 5 new bay windows in our front living room. After installing the first window, the installer noticed that 3 of the 5 windows were made improperly and had a different sill depth than specified. They took the bad windows back and remade them to the proper spec (which took another week). Mistakes happen, I get it, but the follow up after was atrocious. The salesman called after a week to notify us that the windows were corrected, and to reschedule the install, but when I called back I could not get a hold of him for a month delaying our renovation even further. Multiple calls, voicemails, emails, to no avail. All the while our contractor is waiting for the windows to get installed to finish our living room reno and putting everything further behind schedule. It finally took our contractor contacting All Weather himself and speaking to a manager to get our salesman to call back and apologize for the miscommunication, and get them back out to install the windows. No additional discount was offered for all the waiting and runaround on their end, almost 7 months later we finally have our windows in. Lets just hope they hold up or they honour their warranty if issues arise in the future. The product looks ok, but overall we were not impressed and the service has soured us on the whole experience. I would definitely recommend you go elsewhere.

Window lasted 2 years and the sash is falling apart. I cannot open the window because it falls apart. I have called and left messages by phone and email - no response