An absolute rip-off this company is. I called Butler's to come and repair a belt on a dryer. There was a base service call fee of $50 which I had no problem with. I understand it takes their time to come and assess the job.
Upon arrival, the technician was not even in the house 5 minutes, did not even open the dryer to look at it, turned it on for about 5 seconds and offered a quote of $350. When I asked to explain what needed to be repaired I was told a blower motor was needed - yet the dryer was blowing and had heat.
Then the technician refused to even open the top of the dryer and look in it to show me what needed to be repaired. Said I would be charged more time and money to do that.
Then the surprise that another $10 was being charged to just walk in the house. The $50 was just to show up - no assessment of the problem. So $60 and they were not even willing to open the dryer and do any form of assessment.
Horrible customer service. The technician got to the point of raising his voice at me in my own house.
I would not recommend these people to my worst enemy.
- Approximate cost of services: