Centennial Moving

Dear value customer,

It is with great regret that I received your complaint regarding the delay in connecting your service.

While I appreciate your honest feedback and the fact you mentioned positive aspects about the movers, I may disagree to some of your statements and would like to give some more insight here.

I can understand it is already stressful to move cross province and you can imagine how much time and effort required to prepare for the move. As a company, we can't see your items until the pickup date and no one knows your household items better than yourself. So we ask customers to inform us what they are moving and give us as accurate information as possible. We schedule multiple customers for pickups and drop-offs on the way and have to take into consideration the size of each load to ensure everything fits and we don't have to cancel or reschedule customers last minute. And I can tell you this is not an easy task to plan a trip and keep an eye on the truck's space availability. If customers don't have time or possibility to provide us with accurate information how do we then plan the move properly? It is with the dedicated movers you can be less accurate with the details as it is only your belongings going in a truck but then you pay two or three times more.

We are always trying our best to coordinate moves and gather the most information upfront. But it is ultimately customer's responsibility to prepare and provide accurate information to the company. Thus, we put disclaimers and warnings for customers before they make reservation, such as this one

Disclaimer: you are fully responsible for the accuracy of the information provided, list of items, addresses, etc. Failure to provide accurate information may lead to departure and transit time delays, as well as a last-minute cancellation. In such an event, the deposit is not refundable. To avoid changing your requested moving dates, send us the inventory and pickup address before submitting the deposit. Please note: a penalty of $300 will apply should the incomplete or inaccurate inventory provided by you force us to cancel or reschedule other customers.

We locked the space in the tractor-trailer based on the information you submitted (5040 lbs). We do leave a buffer of around 1000 - 1500 lbs. However, this didn't help us in you case when the actual size of your load was double the one you declared to us. Instead of 97 items, we loaded 187 items. With such a discrepancy we no longer could fit your belongings in the truck we planned for. Thus, we were forced to schedule your delivery with the following truck that had enough space for your belongings.

I understand it can be difficult to make a list of everything, but we offer customers an online easy-to-use service to manage inventory. We move hundreds of customers monthly and they appreciate the new system we use for gathering details.

I'm really sorry we didn't meet your expectations but we are trying our best to minimize the potential delay of your delivery. We have departures from Toronto every 1-2 weeks and the transit time for such a move is up to 14 business days. We will keep you posted on the progress of your delivery.

I'd like to make things right for you and was hoping we could find a solution that makes you happy. Please reply me back at your earliest convenience.

Thank you, for your wonderful review. Your words of appreciation are truly inspiring for our team members. Thank you for appreciating the great moving services and the quality we delivered at a competitive price.

Dear Oliver,

We acted in good faith to help you with your move. The sudden emergency situation forced us to act quickly and reschedule your pickup to the earliest possible date. However, we did managed to find another driver the same day and contacted you right away to confirm the pickup. At that moment, you refused to continue with our service because of timing. We did our best to rectify the situation and managed to fix the problem.

This is a really rare and unusual situation. We are always keen to act proactively and plan ahead. We will make everything in our power to make sure this won’t happen again.

Now that you chose another way to move, your booking was canceled and the deposit was refunded accordingly. It's sad that you refused the compensation we offered. We are still willing to compensate you as a token of regret for this unfortunate situation.

Thank you, Dylan, for using Centennial Moving services! We appreciate and value our customers and we want to make their moving process as comfortable and easy as possible! Thank you for being one of these happy customers.

Thank you, P. Patel, for your wonderful review. Your words of appreciation are truly inspiring for our team members. Thank you for appreciating the great moving services and the quality we delivered at a competitive price.

Thank you for your amazing review. We understand that to find a good moving team is not an easy task, and not every company you can trust to process your move. For this purpose, Centennial Moving is here to let you make the best choice according to the budget, period and other moving conditions. We hope that you will use our services for your future needs.

Thank you, Amal, for using Centennial Moving services! We appreciate and value our customers and we want to make their moving process as comfortable and easy as possible! Thank you for being one of these happy customers.

We certainly have a great team here in Centennial Moving, and it's always fantastic when our customers express their appreciation. We wish you all the best in your new home and hope you are settling comfortably in your new location.

Thank you for giving us this opportunity to make your relocation flawless. Your feedback is highly appreciated. We'll be more than glad to assist you again some time in future.

Terry, our company values your time for writing this feedback. All the team is working hard for 100% satisfaction of the customers.In this concern, we are happy when we receive these kind of positive reviews. Thank You for highly appreciating us!