Centennial Moving

I have never had an experience with a company that I was paying for that has showed such little concern for customer service/satisfaction. IT almost felt like I owed them something for using them as my moving company.

PRICE

I moved from Toronto to Montreal for work. I was quoted $600 for the move wth 30 days free storage. There were hidden fees for the free storage of $150, and in the end my bill was over $1300...I didn't have a bed, mattress or that many boxes, so saying that I underestimated my belongings is no excuse for that. Just be honest from the start and tell me what to expect. Someone I work with also moved with them...he had much more to move and was also quoted $600. Must be their go to number to rope you in.

DELAYS

They told me to find an apartment and give them 2 weeks notice to be sure that my stuff made it on time. I rushed to find an apartment so I can get my things delivered by the time I had to move in (one month after arriving). I gave them two weeks notice and they gave me a range of dates to expect my things of a 5 day period. They said I would get 24 hours notice before they come (never heard of anyone doing this, I had to tell work I was going to let them know last minute if I needed the next morning off).

They emailed me just before I had to leave my temp rental to say that they had mechanical issues with their truck and that I would have to wait up to 10 extra days for my things to arrive. Obviously all I had was a suitcase with my and a mattress I ordered and so would have to go 10 days without any kitchen stuff, chairs, my sheets and blankets and pillows. They said there was nothing they could do (like rent a u-haul) and I would just have to wait. No discounts for this by the way or anything. I ended up spending hundreds of dollars on blankets, pillows, a frying pan, knife, cups and other essentials to get by for the time being.

SMASHED BOXES

When they finally arrived, they began to unload my boxes from the truck (a u-haul they clearly rented anyway). Each and every one of my boxes had been completely smashed up. No explanation or anything. They just casually unloaded them like I wouldn't notice. I finally said something at the end and the guy gave me attitude like it was my fault they destroyed them.

I didn't bother letting these guys know that I am moving back to Toronto (along with my buddy who moved here for work too) and will be needing a moving service again. I will make sure to tell everyone I know not to go near these guys.