We feel extremely vulnerable and helpless as their customers
The manager was very helpful, and they tried to make up for our losses, however they lack of better tracking and management internally. Here's our experience:
We went with them with the understanding that our furniture was going to be delivered within 8 -14 business days. After 14 business days I started asking them when will our stuff arrive, then first told me it's going to arrive in the next couple of days, then we waited and nothing was delivered, then we asked them again, and they said they are delayed again... So after a few back and forth emails we were notified that our stuff won't be delivered for another 2 weeks. Now that was 6 WEEKS since they first picked up our stuff from Vancouver! And for 6 weeks we were living without our bed, office equipments like computers printers etc., as well as kitchen essentials! When I first decided to hire them, I was under the impression that we can move your stuff fairly quickly, and apparently that wasn't our case.
After waiting for 6 WEEKS our stuff was finally delivered... Furniture were damaged, mattress were totally dirty, and more importantly, they have LOST PARTS OF OUR BED FRAME!!! After 1 week and a half since we report the missing parts to them, they finally located them and said they were left off in the truck. They told me they will delivery it next week. Then when the next week came, they told me they've made a mistake, our missing parts won't be here until the week after! The finally the week after, which is this week, when I emailed them again asking what day should we be expecting the delivery, they said they made again a MISTAKE, and the estimated delivery time will be next week!!! By this time, we haven't been able to sleep on our bed since August 2nd, which is almost 2 months! And we feel very helpless and vulnerable as customers, because they have our stuff and they keep saying it will be delivered, then the result is just painful endless waiting.
- Approximate cost of services:
- $1,600.00
- Company Response
Dear Customer,
Thank you for posting your review. We already settled the misunderstandings and reimbursed for the damaged items according to the agreement which we came together with you. The created situation gave us the opportunity to improve our customer service, and to create a new scheme of order processing. We hardly work to train and improve our services day by day.
General Manager
Victor Rybak
