Moved all 4 beds on the outside of the truck, across the country, all damaged!!!!! Admitted to their fault but will not replace!!!! Very sketchy company, their website, receipts (not detailed), and emails all have a different physical address. Be very cautious when booking a mover, worst experience of my life dealing with this company!!! Would never recommend them!!!
- Approximate cost of services:
- $2.00
- Company Response
Dear Private User,
We are sorry to hear that you didn’t enjoy our services. Although we always try to do our best to please all our clients, accidents do happen. First of all, you claimed that the quantity of your stuff comprised about 8 000 pounds, when we arrived at your place we saw that the total amount of thing was of 20 000 pounds. Of cause it wasn’t possible to fit in this entire luggage so we sent you an extra truck for free, and still it wasn’t enough taking into consideration that you had some ample sized furniture, which demanded lot’s of space. In order to fulfill our engagements on time we made the only thing that could have been done to fit in all of your stuff.
But we would like to rectify that the beds were not damaged as only the mattresses got wet. Unfortunately one of the mattress covers had a hole in it (even though it was brand new) and due to the rain, some water managed to get inside the covers.
We are still interested in solving this situation and invite you to continue to discuss this with us as we will do all our best to reach a good resolution of this situation.