Confirming as reported in many other reviews- charged for much more than true weight, offered fake scale receipt, upon pressing for a real receipt they said I can schedule my own weighing and then they'll pay the difference.
Take from this what you will. They will reply to this review telling you that everything was fine and I didn't have any complaints, that's because they had all my things and once I realized this was their business model I did not trust my goods to arrive safe and sound if I pushed them too far.
Fair is fair- the movers were pretty good. It's just the higher ups you need to worry about. I'd say get everything in writing, but they didn't honour that so I'd just go with a company without tons of bad reviews saying the same thing.
- Approximate cost of services:
- $3,500.00
- Company Response
Dear Nick,
Thank you for bringing your concerns to our attention. We are sorry to hear that your experience with our company was not up to your expectations.
At Centennial Moving, we take all feedback very seriously and we are constantly striving to improve our services. We take the accuracy of our weight measurements with utmost seriousness. We can assure you that we do not have a business model of overcharging our customers, and we stand by the accuracy of our weight measurements. Our reputation, built over many years, is a testament to our unwavering commitment to providing the most reliable and accurate service possible. Our confidence in our employees is unwavering, and we would never take risks that could jeopardize our hard-earned reputation.
To further ensure the accuracy of our measurements, we have implemented extra measures, including offering customers the opportunity to witness the rescaling of their belongings. This process ensures that our customers have complete trust in the weight measurements we provide.
We assure you that our internal processes are rigorous, accurate, and always evolving to meet our customers' needs.