A. Clark Roofing & Siding

Pretty simple story:

Estimator came by, gave me a quote.
I asked about cutting new holes for two new roof vents. Estimator said no problem and provided quote.

Install day, halfway through job guys stopped and were sitting on the grass hanging out. Asked what happened they said ran out of shingles.

After job was done, I found I could not install the roof vent adapters that go with the roof vents because the holes were cut too small. I told the follow up customer service guy, but he was dismissive and told me they don’t fix that. I was confused so I called the main shop to find out what happened. The person who picked up was angry! I didn’t know why, until she said “you got quotes from other companies right? You saw our quote was way lower than everyone’s right? So you knew we had misquoted, and you took advantage”. I was at this point completely stunned. I realized after she said that A Clark made a mistake on their estimate, and I guess I got a great deal on my roof! Awesome! But the way she blamed me for their estimating mistake was shocking! (that I honestly had no idea, I’m a first time homeowner I really don’t know much about repairs)…

Basically, my concerns about the vents were then denied by A Clark. She said even tho they sell the adapters and the vents, that they did not include the cutting of the hole on the contract, so it wasn’t a service agreed upon therefore they weren’t liable to come widen the hole. She said she wouldn’t send anyone out without me paying their hourly fee.

I was pretty upset. Of course I got trapped in a contractural fine print on the adapters for the vents, but to be accused of knowing taking advantage, being rude (I didn’t include all the things she said to me), but I thought it was really inappropriate. Basically made me out to trying to take advantage of them, but really it was all miscommunication and their estimators (massive) error. Shouldn’t lead me to be subject to that kind of treatment.

I wouldn’t recommend these guys to anyone, as when I raised concern was met with an offensive response. Unprofessional customer service from office.

The real issue I had with all this was; I had to take out a loan for this project, so I didn’t actually have any additional money to make the additional repairs. The loan was pre approved based on the estimate, so there was no extra money on my end to fix the vent issue. I did get a deal so overall I saved, but I couldn’t fix the vents and the time between the install and vent fix caused moisture buildup in my attic. Of course they will come back and give all the specifics about how this is all my fault, but this was my experience and I wanted to share to help others avoid the same issues.

We called A. Clark Roofing and Siding. Antoine came within 2 days to give us a quote & returned with samples of roof shingles so we could decide the color. Within a few days Niko, Ernest & Hosea arrived & completed the roof in 1 1/2 days The workmanship was excellent. Barry inspected the work & everything was done very well. We strongly recommend A. Clark Roofing. They were friendly, knowledgeable and professional. They exceeded our expectations.

They screwed up the quote and because I was undercharged refused to finish the job properly. They are now blaming me for a number of things to shift blame.

I checked their BBB and see that they treat other customers the same way. Their service manager was very rude to me and accused me of a number of things unjustly and was really a terrible experience. No soft skills.

I wouldn't recommend A Clark - it's a risk hiring these guys as they don't really care about their customers.

My broker recommended this company, he work with them though a large home builder. We were given a free quote, along with a detailed information folder on the shingles we were interested in, warranties, company information etc. We made our decision to go ahead with the quote, chose our shingles and put our name on the lineup for fall completion. Once the crew was on site they worked extremely hard and efficiently to complete the job. Their runner was quick to pick up garbage, nails etc., and keep the site (our home) clean. They even cleaned our sky lights. The company provided a final site inspection to ensure we were happy with the job. A very professionally run business and would highly recommend A Clark.

I realize things can go wrong with installs sometimes but then come back and fix the problem. Clark roofing replaced my eavestroughs and they leaked from the get go. I made numerous calls to get them fixed but they still pour like Niagara Falls in a rainstorm. I made a call again to them two weeks ago and still no one has come by to fix this terrible job so now the warranty has expired. So it seems this company is good only if the job is done right the first time.

We contacted National Star, Done Right and A. Clark to get an estimate. National Star did not return our phone calls or emails so we got quotes from Done Right and A.Clark. Done Right was considerably more expensive for the same shingles and same services. They also provided a quote for our neighbours and were twice the price of A. Clark! We both chose A. Clark based on price, and both were very happy with the service and final product. Paul provided us with the quote and was helpful and friendly. I was the one at home when Paul came to the house to provide the quote and I told him I might not be able to remember everything to tell my husband. He happily called my husband the next day and went over everything again! He gave me a copy of their insurance certificate and WCB certificate. The price quoted is not an estimate, it is the price. If they make a mistake on the quote they do not charge you more if it ends up costing more. You also do not pay any money up front, but only after the job is complete. After the quote it took awhile before they actually came out to do the work. I think there may have been a mix up at the office as our neighbours had their house done first even though we got the quote before they did. I did not care because we had not paid anything and I wanted to see the results of our neighbours' house first to make sure we hadn't made a mistake. The neighbours were very happy with the workers and with the finished product. We called A. Clark again and they finally came to do the roof. The workers were very professional and showed my husband how they had fixed our ice damming problem. The job was finished in 2 days and looks fantastic. I highly recommend A. Clark!

A friend of mine recommended the guys at AClark to have my whole roof replaced: my shingles were in terrible condition, because the company that installed it didn't do a great job. Anyway, I had them install a cedar shake roofing just last week and I daresay that my house looks rather stunning. The job was done in a reasonable amount of time, and it feels like there won't be any problems with it in the long run.

I admire the craftsmanship and how the job was done, and I recommend them.

Had this company come out and provide me with a quote for my roof, the reason I chose them over the other companies I had enlisted for estimates was not because of the price, but the level of professionalism and no BS sales tactics I received. They were very straight forward and didn't try to "upsell" me on anything, just straight and to the point which is what I like. Their quote also came with their warranty certificate, COR safety certificate and numerous other items that let me know that they were a professional company.

The day of the install the crew was extremely fast, the mess in my back yard was alarming, but they did an amazing job cleaning up. My neighbors were having a roof installed across the street that same day, A-clark started at 9:45am, and finished and drove away by 5:00pm, the company across the street was there all of Fri, Sat and Sun.

Great job, looks amazing I am extremely happy with my choice in contractors.

A wind storm destroyed part of the shingles and we wanted to get a few quotes before proceeding with the work. A Clark sent someone out and he brought along samples, explained the whole job, gave suggestions and in the end provided a wonderful folder with the quote and product brochures. This was very professional and I was not made to feel like the "dumb lady" but my questions and concerns were addressed in a very nice way.

DONT USE THIS COMPANY - one year later still trying to get my roof fixed. It looks good from the street but don't get close I am surprised that the kids that they had working for them didn't lose fingers. I am getting the 4 time run around they have been out three times to "fix" it. No I am not a complainer - this roofs SUCKS - used the Calgary group. AVOID AT ALL COSTS - Next stop BBB complaint and investigating legal action