Always Plumbing & Heating Ltd

Always provided and installed furnaces in both my house and a rental property (for a total of over $16,000). Their installers did a great job (this is apparently more important than the brand of furnace). My biggest problem was trying to get the company to send me one of the two Provincial Rebates (they sent one but there should have been one for each property). Numerous calls did not get it resolved. In particular, trying to get Cam (apparently one of the owners) to even take may concern seriously was impossible. He refused to take my calls or to respond. I will never recommend or use a company that treats a customer so poorly - especially a customer who spent so much money. Very poor customer service!

Happy with the install of a new central A/C. Had 2 little issues after the install which we're addressed by the company once I informed them about it. Still waiting for a promised winter cover after 1 month.

I used Always Plumbing to check a furnace at ony of my rental properties. It was a Saturday and they were the only ones I could get to come out. I spoke to Melinda and she informed me that the call out fee on Saturday would be $169. She said that if he was there only a short time (we thought it was just the pilot light) there would be no additional charge and they billed by the hour after that. She repeated several times that the technician would not do any additional work without my prior consent. She even told me that she had instructed technicians to leave a jobsite without completing repairs if the landlord could not be contacted for authorization. The technician called me at 12:13pm to say he could not locate the house. My tennants called me at 12:37pm to say that the technician had left and the furnace was working. I assumed this meant there was no additional charges other than the call out fee. When I checked my credit card statement, they had charged me almost $600!!!!!!!!! ***UPDATE THE SITUATION WAS RECTIFIED WITHIN 2 DAYS AND A REFUND WAS ISSUED****

My insurance company referred me to this plumber for hot water tank issue, the plumber was very honest and showed me what issues were causing us trouble. He fixed the tank in a timely fashion and was very professional

They were amazing. We had some plumbing done in our basement done prior from Always. When they came in to give me the estimate. They were honest and there was no hidden fees! LOVE it.

We had water underneath the vanity in our ensuite bathroom. The plumber was able to determine that there was a clogged drain further down the pipe and that the pipe underneath our sink wasn't properly sealed, hence the leak. While he was here, we also had him install a new garburetor. After a few days we noticed a leak, but one phone call got them back out right away and they made things right. Very pleased with the outcome!

Everything exceeded my expectations and was above average in my dealings with Always Plumbing and Heating. Starting with Dan, the salesman. He was honest, straight forward and answered all my questions. He provided a detailed, line by line accurate quote in writing before he left the house. Installation took place within 4 days of accepting the quote. The installers Terry and Darren were courteous, knowledgeable and caring. Terry took his time going over the instructions and programming with me. My wife and I are very pleased with our new furnace and water heater and the service we received.

Been with them since they bought out my previous plumbing service. Opted to sign on for their premium service deal. Called to get AC looked at on June 25 and was charged customary fee to do so and got the A-OK working fine report. The very first day of a HOT summer AC did not work. Just need to order in a new part from Winnipeg. ...then still not working just another part...still not working ...and so on and so on and so on...6 weeks later(went away on holidays for 2 weeks)... at the end of summer no joke AUGUST 11 finally called the weekend hot shot in to GET-ER-DONE.