I had purchased carpet from them around 7-10 years ago, quote included installation. I recently got a quote on carpet and underlay for my basement, I specifically asked if it included installation and the sales person said it did. I received no quote from the contractor when he did the measurements and the store had made no mention of extra cost for install. The installer was looking to be paid on the last day an extra $500 on top of my total quote. Apparently they have changed their policy but are still expecting me to pay this to the contractor for their miss-communication and with no installation quote provided. You will get nowhere with manager as he is very young and doesn't understand how to do good business.....so unfortunately I will not be a returning customer over their "miss-communication"
MAKE SURE you ask and ask again!! If price includes install as their invoices have no mention of this and if the contractor doesn't give you a quote you will be extremely surprised!
- Approximate cost of services:
- $2,000.00