The people at the warehouse were excellent and gave good information and product. The guys who installed the carpet were too rookie for the work. As we later noticed, the cuts were very poorly done near the walls and corners with gaps left in small sections. They gave us an initial estimate that was supposed to include underlay and seaming materials but then tried to add it on at the end. The lead guy was expert but his crew was so 'green' that the job was way below par of what I would call professional. I would buy the product from the store but I would never get installation from them again.