This is a review for the sister company Texture Craft Projects Corp, which does not have a presence on Homestars. The company is owned and operated by the same person.
Our basement experienced some sewage backup during the June floods of 2013. Insurance covered the damage. As they were overwhelmed by claims, they'd engaged a third-party adjuster who sent Texture Craft our way - our insurance had never dealt with them before.
We elected to extend the repairs to a complete basement remodeling. This was a nightmare. Texture Craft's project management was non-existent. I had to call the project manager for status updates in order to get something happening, and most of the time this took the form of a guy coming over with a few 2x4s to do a small amount of framing, whereupon he'd then leave, and we wouldn't see anything more for a week or so until I contacted them again.
There were delays upon delays - there was only a small amount of framing to do, and 8 months in the framing was "done", and they sent us a bill - except the framing was not secured to the floor, was not square or straight, frequently had significant gaps, etc.
I refused to pay the bill until these issues were fixed, and they told me that they were thinking of just ending the contract where it was. They did send out a carpenter to fix some tiny issues, but the major ones remained.
I was doing the electrical work myself, and had to pull an electrical permit. The lady at City Hall noticed that no plumbing permits were pulled for the plumbing work they'd done, no building permit was taken out, and there was a gas permit taken out by the subcontractor who'd put in the fireplace six months ago - that was about to expire literally the next day.
I called in the gas inspection, and the inspector promptly failed it because they had put the wood framing materials inside the no-combustibles region - if I'd used the fireplace, my house would have burned down. Meanwhile, the owner of the business kept claiming that no permits were required, and didn't pull any permits until I informed him that City Hall said otherwise. Then they suddenly pulled permits and sent their plumber in to make some fairly significant changes to the work they'd done.
I terminated my relationship with them due to the deficient workmanship and informed them I'd pay their invoice less the costs to repair the work. Steve Korner immediately started threatening me and filed a lien on my house, as well as a lawsuit against me for the full amount of their invoice.
Despite clear deficiencies in workmanship, he refused to accept that he shouldn't be owed less than the full invoice amount, plus their project management fee. His behaviour was bullying throughout. At one point I had to serve him with some papers. Their registered business address is invalid - they are not there. Since they are a corporation, that left me with having to serve a director of the corporation at his residence. Steve Korner was irate that I had dared to come to his residence to serve him and assaulted me.
Do not do business with these people if you value your home, your safety and your sanity.
- Approximate cost of services:
- $42,000.00