Nu floors In Coquitlam has changed hands but I thought this was needed to be told anyway. We bought from and had installed by Nu floors Coquitlam, laminate flooring throughout our condominium. From the start there was popping and creaking sounds. After several months of this, we had thought it would settle down, we went to Nu floors for some remedy. The salesman who sold it to us came to the condo and told us this was normal and that I should purchase dehumidifiers. Another year went by and the problem only got worse. Finally some woman at Nu Floors listened to my concerns and an independent assessment was done and it was found that there were several areas where the laminate had been installed incorrectly and so they sent over their best installer who spent 3 days removing baseboards cutting away pieces and installing transitions in all the doorways. The job was not perfect there was still some squeaking and cracking but I said I could "live with it". Here I am a year later and the floors are a nightmare. You cannot walk anywhere on them without hearing a crack, squeak or pop. The new flooring company that took over from Nufloors does not look after former customers . Nufloors Inc. the corporate office says that individual locations are independent and therefore they bare no responsibility either. To me this is a sell-out and should not be allowed to happen. The flooring supplier says that the product is not faulty. Also, the flooring supplier, well known in Canada, I have come to understand is not the most upstanding outfit either. Well something is wrong, this should not be allowed to happen to blameless consumers who in good faith is left holding the bag on something like this. It has been 3 years of complete nonsense and now it seems I have no recourse. I have tried everything. Other flooring companies only want to sell you a new floor or rip up the old one to see what the problem is. This to me unconscionable on the part of Nufloors and the supplier. I would be very wary of dealing with any Nufloors anywhere if this is how they treat their customers in the long run and be careful with suppliers and manufacturers too as they might not back up their product or care whether people with their product in their homes are satisfied or not.
- Approximate cost of services:
- $7,000.00