Reliance Superior Heating & Air Conditioning

The crew showed up on time, but with incorrect equipment. The sales person's Microsoft Surface was glitchy, so he couldn't get to the right code for a 2 ton A/C unit, so he entered a 2.5 ton code which he said he'd change when he got back to the office. This apparently didn't happen so the crew was sent out with the oversized unit which would most certainly cool the house, but would run so briefly that it wouldn't be able to de-humidify the house. The proper size was ordered, and the crew busied themselves dismantling the old equipment and installing the furnace while they waited for the correct compressor and condenser. The crew had no down time, as the correct parts arrived before the new ductwork was completed. The installation went ahead as far as it could when it was determined that the sub panel breakers and wiring were undersized for the compressor. A call was placed for an electrician who arrived within an hour. Meanwhile, the furnace was tested and my wife and I were given a walkthrough of our new Honeywell Gateway enabled WiFi thermostat. The crew left for another installation shortly after 5:00 PM. The electrician arrived and successfully tackled the challenges of upgrading the breakers and wiring, including correcting a previously incorrect breaker location. He tested the now functional A/C, set a simple program into the touch screen thermostat, and left.