I called this company with my food thawing in my refrigerator. They were able to get to me within hours. They had the problem fixed on the initial visit. I am so grateful this company carries parts on their vehicles. The technician was very professional. He explained everything that was going on with my appliance. He even gave me tips on how to maintain it for longer life span of the machine. I just can't explain how happy I am with this company. I will definitely refer them to all my family and friends which is something I don't take lightly. This is the company to use if you are looking for professional, affordable service.