The first time we met the Laundry store, we were trying to figure out whether European washers/dryers were worth the extra cost. We were amazed at how much info the store people provided us and the time they took to explain. That was close to 10 years ago. And since, because we own rental properties, we have used them over and over. We've always been very happy with the product recommendations and support. We recommend The Laundry Store to our friends.