We had a water leak from our roof in July. Titan was a preferred vendor with our insurance company so we used them and it was a huge mistake. In the initial inspection, we noted moisture behind a wall and visible moisture damage to the ceiling. They completed asbestos testing in July and stated that there was no asbestos. We were away on vacation and they "completed" the work while we were gone. All they completed was scraping the ceiling and putting on a new ceiling texture. They never communicated they could not provide the same texture as we had and picked a new ceiling without consulting us at all. They never removed any of the damaged drywall. We refused to sign the completion certificate so they sent an inspector. The inspector provided a scope of work to remove the wall and a portion of the ceiling. When Titan returned to work, they completed another asbestos test that came back positive in the same location! IF they had completed what they claimed to have done the first time, they would have exposed us and their workers to asbestos due to incompetence in the asbestos testing.
Their project manager Alex provides zero communication without being forced. I receive no updates on the plan or timelines. He seems to think it is fine to have work completed in the house without communicating with the homeowner. I have often had unanswered calls for a week and when I do finally get a hold of him, he is annoyed that I had the audacity to want to understand how long my living room will be torn apart with the vapor barrier slowly peeling from the ceiling due to the weight of the insulation. If you choose to utilize Titan and Alex is assigned as your project manager, call another company and save yourself the headache.