This is a very difficult company who has no idea about service. I put a deposit down for an order, but due to complications with the design, the project has to go on hold for likely the winter. Betz refuse to return my deposit even though no order has been placed. The owner and the salesman hang up, are unavailable or simply yell and then hang up when I try to discuss my situation, look to get my money back or even get a credit for my money for 6 months from now. They have no order or invoice to back up their claim on my money. I believe in working with companies who are client friendly, this company is from the dark ages. When the salesman refused my calls, I asked to speak to the owner, and he gleefully said, go ahead...he's the mean one! Who wants to deal with people like that? I have to take them to small claims court at this point unfortunately.
- Approximate cost of services:
- $3,000.00