Supply and Install Tile & in floor Heating Systems
Anne & Cam, thank you for your wonderful comments regarding our team. We pride ourselves on making every project the very best it can be. Enjoy your warm floors!
We are happy that we were able to provide such great product and services to you! Thank you for your positive feedback. Enjoy your new flooring!
We understand that planning a renovation can be very overwhelming, we take pride that we are able to help people through the huge decision set upon them. Thank you for the positive feedback as we appreciate hearing from you. Have a safe and happy holiday!
Thank you very much! We appreciate the positive comments that you experienced here at Nu-Way. Have a wonderful holiday.
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Dear Home Owner,
In response to your above statement. When you were sold your laminate you were informed verbally and through sign off about the pro's and cons of laminate floors. Yes Laminate floors are more durable than hardwood against dents, scratches, and in general wear and tear. Unfortunately laminate floors are just as or a little more susceptible to water damage than hardwood floors. Your complaint of bubbles or raised areas along the edge of your laminate was brought to our attention by yourselves and your builder Baywest Homes. We sent out our Quality assurance agent along with a manufacturer’s rep to inspect your floors. It was deemed that there was no installation issues and the complaint about raised or bubbling edges unfortunately was caused by standing water damage. When we inspected the floor, we have pictures showing numerous drops of water on the floor that was determined caused by your dog drinking water and spilling or dripping excess water over the floor when walking away after drinking. The concentration of damage is higher around the dog’s water dish and surrounding area. Please note that if the laminate was faulty the swollen areas or bubbling areas would not be so intermittent, but rather the whole edge along the length of the board would be peeling or releasing showing a raised edge along the entire length of the boards in your floor. All boards tested were of good quality until moisture was added causing the bubbling or small areas of raised edges on the boards. This is the same issue that you have with your floor. In closing, your complaint was not taken lightly, but upon viewing and testing from the manufacturer it was determined that the problems with your floor was not installation or product related but caused from an outside source that is beyond control of the product manufacturer or Nu-Way Floor Fashions Ltd. In this case water getting into the joints of the floor caused the bubbling along the edges of the boards. We do apologize for the delay in sending the results of the tests performed on your floor and will be forwarding them to you as soon as possible. Please note: Nu-Way Floor Fashions Ltd. And the manufacturer are willing to have an independent flooring inspector come to your home and inspect your floors. If they deem that the floor is not performing to industry standards or meeting existing warranties on the product the manufacturer and Nu-Way Floor Fashions Ltd will honor any decision that the independent inspector makes. Baywest will be in touch with you in the near future to see if you are interested in this possible solution.
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Golf Simulator Room Astro Turf Installation
Mr. Sun, we would like to respond to your comments above. We are aware that you have had numerous contractors, involved in your project with no success. When you decided to go with the contractor you chose, they are one we have worked with for many years and have completed numerous projects with. In July 2013 we had completed two jobs for the contractor you hired to complete your project. One installation was in your lower level that was supplied and installed by Nu-Way. There were absolutely no complaints and the contractor paid us in full for the job done.
The second installation was a little more complicated in that the product was supplied and purchase by yourself and you requested us to install it. We agreed to complete this work as a favor to you and your contractor and was done in good faith. This is not something we normally do but we were willing to help out. There seems to be some confusion as to us installing the mats. This work was done prior to our scope of work as we do not do this type of installation since it is not our expertise. In fact we had mentioned to you that we had sourced out to use 1/4" ramps to be installed around the mats so that you had a flusher look. At this time you refused and requested to have 1/8" ramps installed which you signed off and we completed.
At the completion of the project, your contractor inspected the work and paid us in full as it was completed to the specifications requested. At your request this project was inspected again on more than one occasion but was found to be installed properly and to equal or above industry standards. We believe that Nu-Way has completed your projects based on what was specified to complete.
